Cater Allen complaints

1st July 2010 to 31st December 2010

  Number of complaints opened Number of complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Banking 713 969 100% 37%
Home Finance n/a n/a n/a n/a
General insurance and pure protection n/a n/a n/a n/a
Decumulation, life & pensions n/a n/a n/a n/a
Investments 0 0 0 0
  • To put the above figures into context, Cater Allen have over 126,252 banking customers so 713 banking complaints opened in the second half of 2010 equates to only 6 in every 1,000 accounts.
  • We have 1982 customers with Investments and no complaints have been opened in the second half of 2010.

For explanation of FSA complaint categories please click here