Other Useful Contacts

Out of Hours Internet and Card Security

If you believe that your secure log-in credentials for Internet Banking have been compromised, or you wish to reactivate your VISA Deferred-Debit Card, our freephone Client Team number offers an out-of-hours answering service.

Please call us on 0800 092 3300

Compromised Internet Banking Credentials

You will be prompted to leave a message, including a summary of your request, your telephone number, and your Cater Allen account number. 

* Please do not tell us your PAC or Internet Banking Password.  For security reasons we will never ask for these in full.*

The Client Team will pick up messages at 7am the following day and will take immediate action to lock your Internet Banking access and record the incident.  You will be contacted by a member of the team after 9am to confirm your security information and only following this will a request for a new Personal Access Code (PAC) and Internet Banking Password (IBP) be actioned.  These will be issued to you by post.

Please note that Cater Allen do not process any Internet Banking payments, besides internal transfers, outside of Client Team opening hours.  We will also check the validity of any outstanding transactions when we contact you.  However, if you require additional peace of mind, entering your PAC digits incorrectly on three attempts will lock your internet banking to anyone who may try to access it.

Reactivating your VISA Deferred-Debit Card

You will be prompted to leave a message, including a summary of your request, your telephone number, and your Cater Allen account number.  Please do not leave your PIN number as this is not required.

The Client Team will pick up messages at 7am the following day and will contact you after 9am to confirm your security information.  Only following this can your card be reactivated.

Phishing Contact

Please be aware of EMAIL SCAMS and FAKE WEBSITES

Like most UK banks, Cater Allen has recently been targeted by Phishing scams; if you have received a scam email, DO NOT click on any links, pictures or attachments. Instead, please forward it to phishing@santander.co.uk and help us reduce online fraud. 

Please also note that www.caterallen.co.uk is the only genuine Cater Allen website.  Please only ever follow the link on this site to access your Internet Banking.

Media Contact

These contact details are for journalists only:

Siobhan O'Shea
Senior Media Relations Manager
Telephone: 0207 756 4189
Email: siobhan.o'shea@santander.co.uk
Out of hours telephone: 0800 587 7708

Address:

Media Relations
Santander UK
2 Triton Square
Regent's Place
London
NW1 3AN

You can also find all of our press releases within the News & Press Releases section of this website.

All other queries

Fo all other queries please contact our UK based, multi-skilled client team on 0800 092 3300.  Lines are open 7am - 11pm, 7 days a week.