Standards and regulations

Cater Allen Private Bank is the name used for banking services provided by Cater Allen Limited.

Regulatory information

Cater Allen Private Bank is the name used for banking services provided by Cater Allen Limited. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN. Registered in England number 383032. Authorised and regulated by the Financial Services Authority, except in respect of its consumer credit products for which Cater Allen Limited is licensed and regulated by the Office of Fair Trading. FSA registration number 178737. Cater Allen Limited is one of the Santander UK group of companies. Cater Allen and the flame logo are registered trademarks. All deposits held with Cater Allen Private Bank are fully and unconditionally guaranteed by Santander UK plc. The guarantee depends on the continued solvency of Santander UK plc. Calls may be recorded or monitored. www.caterallen.co.uk. Telephone 0800 092 3300.

Cater Allen Limited is subject to the jurisdiction of the Financial Ombudsman Service. The contact details are:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Call on 0300 123 9123 or 0800 0234567
Fax on 0207 964 1001

Website at http://www.financial-ombudsman.org.uk/

Cater Allen Limited is covered by the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. Full details of the scheme can be found on http://www.fscs.org.uk/ or by writing to the FSCS:

The Financial Services Compensation Scheme
7 Lloyds Chambers
Portsoken St
London
E1 8BN

Please also note that we follow the FSA's complaint handling requirements. For more information see Cater Allen's A Guide to our Complaints Procedure.

As part of our ongoing commitment to keeping our customers informed, Cater Allen has now published the number of complaints it has reported to the Financial Services Authority. Click here to view this information.

Cater Allen subscribes to the Lending Code which covers good practice in relation to loans, credit cards and current account overdrafts. Visit the lending code standards board website at: http://www.lendingstandardsboard.org.uk/

Or download the Guide to the lending code for Consumers or the Guide to the lending code for Micro Enterprises.

The FSA website can be found at http://www.fsa.gov.uk/

Ethical standards

To find out about the ethical standards set by Santander UK please click here.