Telephone Banking
Our Telephone Banking Service connects all of our intermediaries and clients to our UK based, friendly and knowledgeable team, real people that everyone can speak to - not automated responses.
For our financial intermediaries, our Executive Team is available 9am - 5pm Monday to Friday allowing you to speak directly to someone about any queries regarding your client's applications or accounts.
For clients, our Client Team is available 7am -11pm, 7 days a week and all of our agents are trained to deal with personal, business and specialist accounts in one phone call and we aim to solve your query while you’re on the line.
Talk to us now on 0800 092 3300.
Clients can use the Telephone Banking Service to check their balance, make transfers between accounts, pay bills and set up Direct Debits or Standing Orders. All calls to our team are free of charge from UK landlines. (Some mobile phone networks charge for calls to 0800 numbers, please contact your provider for information).
For clients, we also provide a 24-hour automated telephone service that provides secure and quick access to account details whenever they're need. Existing clients can call us on Freephone
0800 092 4400 or from outside the UK +44 1908 345 930 to:
- Check your account balance(s)
- Check debits and credits since your last statement
- Order a statement
- Order a new chequebook (certain Sterling accounts only)
- Order a new paying-in book (Sterling accounts only)
- Change your Personal Access Code
- Opt to be transferred to one of our Client Team between 7am and 11pm (UK time)
Charges may apply for certain services. Please see our Banking Tariff leaflet for details.