Telephone Banking

Our Telephone Banking Service connects all of our intermediaries and customers to our UK-based, friendly and knowledgeable team, real people that everyone can speak to - not automated responses.

For intermediaries:

Unfortunately, due to the impacts of COVID-19 we are operating with reduced staff and as a result our Executive Team line has temporarily closed.

You can still use our Internet Banking or email us at

For customers:

Our Client Team is currently available from 9.00am to 5.00pm Monday to Friday. All of our agents are trained to deal with personal, business and specialist accounts in one phone call and we aim to solve your query while you’re on the line.

You can call our Client Team:

on 0800 092 3300

Or +44 (0) 114 228 2407 from outside the UK, where normal international call charges will apply.

Calls may be recorded or monitored.


For customers we provide a 24-hour automated telephone service that provides secure and quick access to account details whenever they are needed.

Please note, if you have recently moved to our new system then this service is no longer available to you.

Please either use the Internet Banking Services or contact us via email on

Existing customers can call us:

on 0800 092 4400

Or +44 1908 345 930 from outside the UK, where normal international call charges will apply.

Via ServiceLine customers can:

  • Check your Account balance(s)
  • Check debits and credits since your last statement
  • Order a statement
  • Order a new chequebook (certain accounts in pounds only)
  • Order a new paying-in book (accounts in pounds only)
  • Change your Personal Access Code (PAC)
  • Opt to be transferred to one of our Client Team from 9.00am to 5.00pm Monday to Friday (UK time).

Charges may apply for certain services. Please see our Banking Tariff or Fee Information Documents for details.