Other useful contacts

General queries

For any general queries regarding marketing or sales please contact us by email on service@caterallen.co.uk. Please do not send any personal data within the email because there's always a risk it could be intercepted on the way.

Out of hours Internet Banking and card security

If you believe that your secure log-in credentials for Internet Banking have been compromised, or you wish to reactivate your Visa Debit Card, our free phone Client Team number offers an out-of-hours answering service.

Please call the number below, you will be prompted to leave a message, including a summary of your request, your telephone number, and your Cater Allen account number. Please do not tell us your PIN number, your PAC code or your Internet Banking Password. For security reasons we will never ask for these in full.

The Client Team will pick up messages at 7.00am the following day and act on your instructions accordingly, contacting you after 9.00am to confirm any security information that's required.

For compromised Internet Banking credentials the Client Team will take immediate action to lock your Internet Banking access when your message is picked up at 7.00am and they will record the incident. You will be contacted by a member of the team after 9.00am to confirm your security information and only following this will a request for a new Personal Access Code (PAC) and Internet Banking Password (IBP) be actioned. These will be issued to you by post.

Please call us:

on 0800 092 3300 

from outside the UK +44 (0) 114 228 2400 (please note that if you call from outside the UK, normal international call charges will apply).

Lines are open from 7.00am to 9.00pm Monday to Saturday and 8.00am to 9.00pm on a Sunday. Calls may be recorded or monitored.

Phishing contact

Please be aware of EMAIL SCAMS and FAKE WEBSITES.

Like most UK banks, Cater Allen has recently been targeted by Phishing scams; if you have received a scam email, DO NOT click on any links, pictures or attachments. Instead, please forward it to phishing@caterallen.co.uk and help us reduce online fraud. 

Please also note that www.caterallen.co.uk is the only genuine Cater Allen website. Please only ever follow the link within this site to access your Internet Banking.

Media contact

These contact details are for journalists only:

Leonora Burtenshaw 
Communications Manager
Email: leonora.burtenshaw@santander.co.uk

Address:
Media Relations
Santander UK
2 Triton Square, Regent's Place, London NW1 3AN

You can also find all of our press releases within the News & Press Releases section of this website.

All other queries

For all other queries please contact our UK based, multi-skilled client team:

on 0800 092 3300

from outside the UK +44 (0) 114 228 2407 (please note that if you call from outside the UK, normal international call charges will apply). Calls may be recorded or monitored.

Lines are open from 7.00am to 9.00pm Monday to Saturday and 8.00am to 9.00pm on a Sunday.

Please have your Personal Access Code (PAC) to hand when calling. If you don’t have a PAC or have lost or forgotten it, please contact us on the number above.