Client Sub Accounts Guide

1. Access ‘Register for Client Accounts Access’ portal

a) Register

If you don’t currently have access, you will need to register by completing the Register for Client Accounts Access form on the Client Sub Accounts page. Simply complete all the fields and click the Register button.

On completing the registration form and clicking on the Register button you will be taken to the Thank you for registering page, this confirms we’ve received your registration request.

An email is automatically sent to Cater Allen for approval. If approved, an email will be sent to you confirming that your registration has been approved and you will now be able to log in by visiting the Client Sub Accounts page.

b) Log in

To log in, go to the Client Sub Accounts page and enter your credentials using the Log in form and then click the Log in button.

If you cannot remember your credentials, click the Forgot password? text link below the Log in button within the Log in form and you will be directed to the Forgotten password page as shown below. Enter your email address and click the Reset Password button to receive a new password. If you have entered a valid email address which has been approved, your password will be reset and an email with your new password will be sent to you.

2. Registration of Client Accounts Overview

Once you have successfully logged in, you can register a Client Account.

a) Types of Accounts

There are two types of registrations and for Non-Personal Client Accounts, six sub-types of registrations:

  1. Personal
  2. Non-Personal
    1. Limited company, PLC and LLP
    2. Partnership
    3. Trust (Personal)
    4. Trust (Corporate)
    5. Pensions
    6. Other (Clubs, Associations, etc.)

Regardless of which registration type is selected, the following information will be requested:

  • Master Number
    This is the account number issued to the Intermediary. All sub accounts introduced by the Intermediary are linked to this “Master Number”. An intermediary will require their Master Number and their Personal Access Code (PAC, provided at Master Account set up) in order to access sub accounts across all channels (phone, IFA Browser).
  • Pre-Allocated account number
    A sub account number which has been provided to the Intermediary prior to application submission for purposes of facilitating account opening.
  • Account Designation
    The title of the sub account which should include the name of the underlying client. For example: Test Financial Services re John Smith. Please note that there is a limit of 60 characters for this field (including spaces). You can use letters and numbers and the following characters and you cannot use any special characters such as ‘ + & - , “
  • Special Instructions
    Any payment related or other specific set up instructions that the Intermediary may want to include within the application for a specific sub account.

b) Registration of Client Accounts Homepage

For a Personal Account select the Personal option from the drop-down list or for a Non-Personal or SIPP Client account, select the Non-Personal option from the drop-down list and click the Next button to go to Step 1 of the registration process.

  • Personal Client Account

  • Non Personal Client Account

3. Registration of a Personal Client Account

Step 1

The first step requires you to provide the Master account number, Pre-allocated account number, Account Designation and any special instructions. After entering the required information, you must:

  • Read and agree to the terms by clicking on the checkbox to acknowledge that you agree to the terms, and
  • Click the Next button.

Step 2

The second step requires you to provide the full details for each person associated to this account by completing all of the fields within the form.

You must enter the person's date of birth using the 3 boxes provided using the format DD MM YYYY.

If a person has Dual Nationality, you must specify both Nationalities using the Nationality and Dual Nationality drop-down lists.

You must also select a Role for each person. For Personal accounts, select N/A from the Role drop-down list.

If there is more than one person associated to this account, you must click the Add person button to add each additional person before clicking the Submit button, otherwise click the Submit button to complete the registration.

When an additional person is created their details will appear at the top of the page and you can then add another person. Once all people have been added and are listed at the top of the page, click the Submit button to complete the registration.

Summary

On completion of the process, the Summary screen is displayed showing the details that have been created and you can print this screen for your records should you wish to do so.

4. Registration of a Non-Personal and SIPP Account

Step 1

The first step requires you to provide the Master account number, Pre-allocated account number, Account Designation and any special instructions. After entering the required account information, you must:

  • Specify the type of non-personal funds by selecting the appropriate option from the drop-down list, for example, for Pension accounts, select Pension
  • Provide the Organisation Name and any additional information required as a result of your selection. For example, for a Ltd Co/PLC/LLP or Corporate Trust you will be required to provide the Organisation Name and Company Number, for a Pension you will be required to provide the Organisation Name and PSTR Number
  • Read and agree to the terms by clicking on the checkbox to acknowledge that you agree to the terms, and
  • Click the Next button.

Step 2

The second step requires you to provide the full details for each person associated to this account by completing all of the fields within the form.

You must enter the person's date of birth using the 3 boxes provided using the format DD MM YYYY.

If a person has Dual Nationality, you must specify both Nationalities using the Nationality and Dual Nationality drop-down lists.

You must also select a Role for each person. If this account is for a Ltd Co/PLC/LLP, Personal Trust or Corporate Trust, select the appropriate option for this person from the Role drop-down list, otherwise select N/A from the Role drop-down list.

If there is more than one person associated to this account, you must click the Add person button to add each additional person before clicking the Submit button, otherwise click the Submit button to complete the registration.

When an additional person is created their details will appear at the top of the page and you can then add another person. Once all people have been added and are listed at the top of the page, click the Submit button to complete the registration.

Summary

On completion of the process, the Summary screen is displayed showing the details that have been created and you can print this screen for your records should you wish to do so.


Note: If the application is submitted before 2pm on a working day, it will be processed on the same day. If it is received after 2pm, it will be processed on the next working day.

For help and support please contact our Customer Engagement Team on 0800 032 7095.