In the news

Changes to our Contact Centre operating hours from 4 March 2019

30th November 2018

On 4 March 2019, our Contact Centre hours changed.

For our Client Team number, 0800 092 3300, operating hours changed to 8am - 8pm on Monday to Friday and 8am - 6pm on Saturday and Sunday.

We’ll continue to be available for customers for the current out of hours services including lost or stolen cards and compromised security details.

Old operating hours

New operating hours from 4 March 2019

Monday to Saturday 7.00am to 9.00pm

Sunday 8.00am to 9.00pm

Monday to Friday 8.00am to 8.00pm

Saturday and Sunday 8.00am to 6.00pm