In the news

Changes to our Contact Centre operating hours from 4 March 2019

30th November 2018

On 4 March 2019, our Contact Centre hours are changing.

For our Client Team number, 0800 092 3300, operating hours will change to 8am - 8pm on Monday to Friday and 8am - 6pm on Saturday and Sunday.

We’ll continue to be available for customers for the current out of hours services including lost or stolen cards and compromised security details.

Current operating hours

New operating hours from 4 March 2019

Monday to Saturday 7.00am to 9.00pm

Sunday 8.00am to 9.00pm

Monday to Friday 8.00am to 8.00pm

Saturday and Sunday 8.00am to 6.00pm

Nothing is changing immediately, so you have time to decide if your account is still right for you. If we don’t hear from you before 4 March 2019, we’ll assume that you’re happy with the changes. However, if you don’t accept the changes you can close your Account(s) without any additional charge before 4 March 2019.