In the news

Travel company ceased trading

23rd September 2019

Thomas Cook

We understand that Thomas Cook plc has ceased trading.

Where can I go for information?

If you’re currently abroad and need help, or if you think you’re affected by this news, please regularly check the following websites for more information:

We’ll also update our website when we have more details, so please keep checking back.

If you’ve been affected by the news and need to raise a debit card claim

If you need to raise a claim please contact the our contact centre on 0800 092 3300. If you’re calling from outside the UK +44 (0) 114 228 2407 (please note that if you call from outside the UK, normal international call charges will apply).

Lines are open from 8.00am to 8.00pm Monday to Friday and 8.00am to 6.00pm on a Saturday and Sunday. Calls may be recorded or monitored.

Please have your Personal Access Code (PAC) to hand when calling. If you don’t have a PAC or have lost or forgotten it, please contact us on the number above.