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What Cater Allen are doing in relation to Coronavirus (COVID-19)

19th March 2020

Prepare and prevent for more peace of mind

We know things are uncertain at the moment, so we want to reassure you that we’re here to help. Here's some tips that may help you to make sure you're well prepared to access your finances, in the simplest way possible, whatever your personal situation.

Tip 1 – Make sure you’re registered for Internet Banking

Internet Banking is the simplest way you can securely manage your money, anywhere, anytime. If you’re not already registered, you’ll need to sign up. Find out more about Internet Banking

Using Internet Banking means you can check your balance, make payments and much more from home.

Tip 2 – Know your log on details so that you can get into Internet Banking, if you’re already signed up

If you’ve forgotten your log on details read our FAQs to find out how you can reset them in a few simple steps.

Tip 3 – Use contactless

Our Debit Cards are contactless, so you should be able to use a contactless payment device in most shops, which means you don't have to touch the payment terminal or exchange cash.

Simply tap your card on the device. Payment amounts are limited to £30.

Find out more in our Visa Debit Card Guide.

Tip 4 – Think about your travel arrangements

Check the government’s advice before you travel. Your travel insurance won't cover you where government advice is to avoid travel to your destination, either due to the Coronavirus or any other reason.

Tip 5 – Businesses: stay aware of Government advice

For any businesses looking for general support, the government has provided guidance to help both employers and businesses.

Tip 6 – Stay alert

Unfortunately, fraudsters may try to take advantage of the current situation, so make sure you’re on the lookout for anything suspicious, including messages about Coronavirus claiming to be from your bank. Remember, we’ll never ask you for your full PIN or password or ask you to move money from your accounts.

Find out how you can protect yourself.

In addition...

  • We have business contingency plans in place across all areas of the bank and will implement these as and when required.
  • As the situation develops we are continually working to ensure our plans remain relevant and robust.
  • We are taking measures to support and protect colleagues in line with government issued guidelines, while at the same time ensuring we can maintain the levels of service our customers expect.