Security Centre

Don't be a victim of fraud

Help keep yourself safe from fraudsters by reducing their chances of getting hold of your information.

If you are ever unsure, we urge you to take your time, don’t be rushed. A genuine organisation will never rush you to take action on your account.

Protect yourself: 

Never share a Cater Allen One Time Passcode (OTP) with another person. Not even a member of Cater Allen staff.
Never download software or let anyone log on to your computer or other devices remotely following or during a cold call.
Never enter your Internet Banking details after clicking on a link in an email or text message.

Important note

If you do give out your personal and security details or information, you provide a fraudster with everything they need to take money from your account and we may not be able to recover this for you. Taking care of your personal details and information is also included in the Terms and Conditions of your account.

If you think you’ve been a victim of a fraud or a scam, or are concerned that you may have revealed personal or security details or information, please contact us immediately on 0800 092 3300.

Always make sure the mobile number you have registered with us is up to date, you can check your OTP mobile number in Internet Banking and update it by calling us on 0800 092 3300.

For more information on how we use your personal data, take a look at our Using my personal data booklet.

  • Our approach to security

    Your security is top of our priority list so we go to great lengths to protect you. Find out more about how we keep your account(s) secure.

    Find out more
  • Stay aware of Common Threats

    Hints and tips for making sure your banking details stay private.

    Find out more
  • Helpful tips for staying secure

    Security is our priority. There are a number of things we do to help protect you, but there are also things you can do to help protect yourself too. Stay one step ahead of the criminals.

    Find out more
  • Your personal data rights explained

    Your rights regarding your personal data.

    Find out more