If you are ever unsure, we urge you to take your time, don’t be rushed. A genuine organisation will never rush you to take action on your account.
Never share a Cater Allen One Time Passcode (OTP) with another person. Not even a member of Cater Allen staff.
Never download software or let anyone log on to your computer or other devices remotely following or during a cold call.
Never enter your Internet Banking details after clicking on a link in an email or text message.
If you do give out your personal and security details or information, you provide a fraudster with everything they need to take money from your Account and we may not be able to recover this for you. Taking care of your personal details and information is also included in the Terms and Conditions of your Account.
If you think you’ve been a victim of a fraud or a scam, or are concerned that you may have revealed personal or security details or information, please contact us immediately on 0800 092 3300.
The phone numbers shown on this page are for inbound calls only, which means we'll never call you from any of these numbers. It’s a scam if you get a call from one of the numbers on this page, or if the caller tries to send you to our website to verify the number they're calling from. If this happens to you, hang up, wait 5 minutes to be sure the line is clear, and then call us on 0800 092 3300.
Always make sure the mobile number you have registered with us is up to date, you can check your OTP mobile number in Internet Banking and update it by calling us on 0800 092 3300.
For more information on how we use your personal data, take a look at our Using my personal data booklet.