Don't be a victim of fraud

If you are ever unsure, we urge you to take your time, don’t be rushed. A genuine organisation will never rush you to take action on your account.

Protect yourself: 

Never share a Cater Allen One Time Passcode (OTP) with another person. Not even a member of Cater Allen staff.

Never download software or let anyone log on to your computer or other devices remotely following or during a cold call.

Never enter your Internet Banking details after clicking on a link in an email or text message.

Investment scams

Investment scams are evolving and are now more common than ever. There are things you can look out for to help keep yourself safe.

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Impersonation scams

Impersonation scams happen when a fraudster contacts you pretending to be from your bank, the police or another trusted organisation to convince you to send them money.

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We want to do everything we can to protect our customers and we are limiting payments to some cryptocurrency exchanges to make sure your money stays safe.

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Protection against coronavirus scams

We want to support our customers through these challenging times. This includes helping you protect yourself from fraud and scams.

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One Time Passcodes (OTPs)

Learn more about One Time Passcodes, when we will send these to you and what to be aware of when it comes to fraud.

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Our approach to security

We want to protect both your identity and your finances so here is a few of the things that we do for you to keep everything secure.

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Keeping yourself secure

We take every step possible to keep your finances and personal details safe. Together we can make life really difficult for would-be criminals.

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Helpful tips for staying secure

Security is our priority. There are a number of things we do to help protect you, but there are also things you can do to help protect yourself too.

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Your personal data rights explained

Your personal data is protected under Data Protection legislation, and as a consequence you have a number of rights that you can enforce against us.

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Important note

If you do give out your personal and security details or information, you provide a fraudster with everything they need to take money from your Account and we may not be able to recover this for you. Taking care of your personal details and information is also included in the Terms and Conditions of your Account.

If you think you’ve been a victim of a fraud or a scam, or are concerned that you may have revealed personal or security details or information, please contact us immediately on 0800 092 3300.

The phone numbers shown on this page are for inbound calls only, which means we'll never call you from any of these numbers. It’s a scam if you get a call from one of the numbers on this page, or if the caller tries to send you to our website to verify the number they're calling from. If this happens to you, hang up, wait 5 minutes to be sure the line is clear, and then call us on 0800 092 3300.

Always make sure the mobile number you have registered with us is up to date, you can check your OTP mobile number in Internet Banking and update it by calling us on 0800 092 3300.

For more information on how we use your personal data, take a look at our Using my personal data booklet.