Account support
From account changes to lost or dormant accounts, our dedicated support pages are here to help.
Closing our cash ISAs frequently asked questions
We're going to stop being an ISA manager on 25 July 2024. If you have a cash ISA with us, here are some answers to common questions.
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Account change frequently asked questions
We're rationalising our range of accounts available to customers. Answers to common questions when your account type changes.
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Current account transaction history
We'll give you up to 5 years of transaction history when you close your account.
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Fixed Term Deposit frequently asked questions
Here are some frequently asked questions about Fixed Term Deposits that may be helpful.
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Lost or dormant accounts
We participate in a scheme aimed at helping you track down lost or dormant accounts.
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Switching your current account
Everything you need to know when you switch your current account to us.
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Trusts frequently asked questions
These frequently asked questions address the most asked questions in relation to Trusts.
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Trusts glossary of terms
This glossary sets out a number of standardised terms related to Trusts, and their meaning, used by us and other banks.
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