Here you can find a description of each cookie that we use, what it does and whether or not it collects personal data about you. Personal data means data which identifies or can be used to identify you as an individual, including online identifiers such as your IP address. It also includes pseudonymous identifiers (e.g. strings of numbers or letters) if it is possible for us to identify you from these.
Cookies are small text files that are placed on your computer, smartphone or other device when you visit our website. A cookie file is stored on your device and allows us, or our third party partners (see below) to recognise you and make your visit easier and more useful to you when you revisit our website.
Cookies allow us to recognise users (where appropriate), tailor the content on our website to fit the needs of our website's visitors and helps us improve the user experience. Without certain types of cookies enabled, we can't guarantee that the website and your experience of it are as we intended it to be.
This includes where available, your IP address and pseudonymous identifiers, operating system and browser type and, depending on the cookie, also includes the reporting of statistical data about our users' browsing actions and patterns.
The length of time a cookie stays on your device depends on its type. We use two types of cookies on our website:
- Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our website remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the website.
- Persistent cookies stay on your device after you've visited our website. For example, if you tick the 'Remember my ID' box when you log onto Internet Banking a persistent cookie will be used, so that the website remembers you the next time you use it. Persistent cookies help us identify you as a unique visitor.
We also categorise our cookies to help our customers understand the specific reason for each cookie.
- Essential cookies:
These cookies are essential for the running of our website and Internet Banking. We would recommend this type of cookie is not disabled for the following reasons:
- they allow us to remember your cookie preferences;
- they allow us to operate Internet Banking; and
- they allow us to see if something isn't working properly, so we can fix it quickly.
- Experience and insight cookies:
These cookies and pixels help us to make sure you have the best possible experience on our website:
- they help us to make the website easier to use and help you find what you need more easily;
- they help us to test and improve the content you see; and
- we can understand if you found out about our products and services through a price comparison website.
- if you ever ask us to 'Remember my ID' to allow you to logon more easily, we'll use a cookie to enable this functionality
Cookies help you get the most out of our website. You can however set up your browser to delete or refuse some or all of them, or to notify you when you are sent a cookie and therefore choose whether or not to accept it. You may also delete or refuse, some or all of the cookies, on our website at any time.
For your convenience we've provided links to the cookie management page for the most popular web browsers:
- Chrome: support.google.com/chrome/answer/95647?hl=en
- Internet Explorer: support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
- Firefox: support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
- Safari: allaboutcookies.org/manage-cookies/safari.html
- Opera: allaboutcookies.org/manage-cookies/opera.html
Personal data, as defined in our privacy notice, is collected by the cookies we use, and these are listed in the tables above. Our privacy notice explains why we collect this data, what we do with it, our legal basis for collection and information about your rights under data protection law.