Coronavirus help: Contacting us

We’re taking a lot of calls at the moment, which means you may be waiting longer than usual. We do understand this is frustrating and we’re trying to make sure you can do as much as possible on our website and social media. So that we can help those most in need, please only call us if it’s urgent, for example a lost or stolen card or suspected fraud.

Bounce Back Loan Scheme (BBLS)

Unfortunately, Cater Allen does not offer lending facilities and are unable to support customers with a Bounce Back Loan.

Further information on the Bounce Back Loan scheme, including the full range of accredited lenders can be found here: British Business Bank website. Each lender will have their own policies regarding accepting applications from customers who hold their account with another provider and may require certain information in order to progress.

Customers are entitled to apply to any accredited lender listed on the British Business Bank website. Cater Allen will be able to provide information to Santander UK, as one of the accredited lenders for the Bounce Back Loan Scheme, on your behalf for the purposes of any application for a Bounce Back Loan Scheme. More information on the Santander Bounce Back Loan Scheme can be found here: Santander website.

Announcements

What Cater Allen are doing in relation to Coronavirus (COVID-19)

We know things are uncertain at the moment, so we want to reassure you that we’re here to help. Here's some tips that may help you to make sure you're well prepared to access your finances, in the simplest way possible, whatever your personal situation.

Changes to interest rates following the decrease in the Bank of England base rate

Following the decreases to the Bank of England base rate on 11 and 19 March from 0.75% to 0.10%, we’ve reviewed our variable interest rates and are making some changes.

Cater Allen Fixed Term Deposits

From 2 April 2020 our Fixed Term Deposits will no longer be available to new openings.

We’ve started making important changes to our services, including launching a new Internet Banking site.

If you are new to Internet Banking, please see our Guide to Register. If you are registered but are logging in for the first time, please see our First Log In Guide. Alternatively, you can view our How to videos below or visit our FAQs section.

Watch our 'how to' demo videos

Find out more about these changes

Find out when these changes are applicable for you.