We’ve been making changes to our Internet Banking services.

If you are new to Internet Banking, please see our Guide to Register. If you are registered but are logging in for the first time, please see our First Log In Guide. Alternatively, you can view our How to videos below.

Watch our 'how to' demo videos

Find out if these changes are effective for you.


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Changes to interest payments from 18 May 2019

We'd recently written to you about the changes we’re making to the day on which you’ll receive interest payment on your Account. These changes will be effective from 18 May 2019. Your Account will only be impacted if it falls within any of the following scenarios.

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Changes to your interest payment frequency

Starting June 2019, you’ll receive interest on your Account as per the frequency mentioned in your Account’s Fact Sheet. You can view and download your Account Fact Sheet on the Download literature page under Resources. For further information, please view the full details.

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Important changes to our services

We recently wrote to you about the changes which we’ll be making over the coming months. You can find out more details here.

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Important changes for intermediaries

We’re making some important changes to the services we provide for you and your clients, including launching a new Internet Banking site and a new Intermediary Portal.

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How can we help you?

Personal banking

We provide current, savings, currency (euro and US dollar) and fixed return accounts.

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Business banking

We provide current, savings and fixed return accounts for businesses, as well as euro and US dollar accounts.

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Specialist Banking

We provide cash products for Trusts, Charities, Pensions, Clubs and Associations, Executors and Personal representatives and Wrap platforms.

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Financial Advisers and Intermediaries

We provide cash products, services and personal support for you and your clients.

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Travel company ceased trading

We understand that Thomas Cook plc has ceased trading. If you’re affected by this news please select “read more” below.

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Cater Allen awarded Best Financial Service Provider 2018

Cater Allen is delighted to have been awarded Best Financial Service Provider 2018 in the ContractorUK Reader Awards.

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Changes to our Contact Centre operating hours from 4 March 2019

On 4 March 2019, our Contact Centre operating hours changed.

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