Lost and stolen cards

In the event that your Debit Card is lost or stolen

Please contact Cater Allen between the hours of 8.00am to 6.00pm Monday to Friday and 9.00am to 2.00pm on Saturday. Calls may be recorded or monitored.

on 0800 092 3300

from outside the UK +44 (0)114 228 2407 or 24 hours +44 (0) 1268 298 807 (please note that if you call from outside the UK, normal international call charges will apply).

Please have your Personal Access Code (PAC) to hand when calling. If you don't have a PAC or have lost or forgotten it, please contact us on the number above.

Please note: You should call us immediately if you suspect that someone may have discovered your PIN.

Visa Global Customer Assistant Services

If you lose your Debit Card whilst abroad you can contact the Visa Global Customer Assistance Centre (open 24 hours) to request a temporary replacement which can normally be delivered within 48 hours. You can also request an emergency cash advance of up to £500 to be available from your nearest Visa bank branch.

From within the UK:
Freephone: 0800 895 082
Standard Rate: 020 7938 1031

From outside the UK:
+1 410 581 9994
Standard rate: +44 (0) 20 7938 1031

Some mobile phone networks charge for calls to 0800 numbers, please contact your provider for information. If you call us from outside of the UK, usual International call charges will apply.

Please be aware

The phone numbers shown on this page are for inbound calls only, which means we'll never call you from any of these numbers.

It's a scam if you get a call from one of the numbers on this page, or if the caller tries to send you to our website to verify the number they're calling from.

If this happens to you, hang up, wait 5 minutes to be sure the line is clear, and then call us on 0800 092 5500.

Learn more at our Security Centre