You can make quick and easy contactless payments using your Visa Debit Card without entering your PIN.
Your contactless payments will still be very secure thanks to the following:
- contactless uses the same security features as Chip and PIN
- we'll sometimes ask for a Chip and PIN transaction to confirm that it's still you using the card
- you'll always need to complete a Chip and PIN transaction on any new card before contactless will work.
Get a contactless card
We'll automatically send you a contactless card when your current card expires.
Activate your contactless card
When you get your new contactless card, you must use it for a Chip and PIN transaction or an ATM cash withdrawal before making a contactless purchase (so we know you've received your card). Once you've done that, you're ready to make contactless payments.
Using your contactless card
Any retailer who shows the Contactless Indicator accepts contactless payments. The current limit for contactless payments can is in our Visa Debit Card Guide (pdf).
You must use your new contactless card with your PIN at least once. Then follow the steps below to start making contactless payments:
- When paying for purchases, look for the contactless symbol or sign.
- Touch the reader with your contactless card.
- Confirm successful payment when you see the green light and hear a beep.
- The reader will confirm that your payment is approved.
If you've got many cards together in a pocket or wallet, it can interfere with your payment. We recommend taking your debit card out from there, to make sure you use the right one. But don't worry, if you present two cards to the reader by mistake, only one payment will be taken.
If you've paid by contactless a few times in a row, you'll have to insert your card and enter your PIN. This is for extra security.
The Contactless Indicator mark has 4 graduating arcs on it. And is a trademark owned by and used with permission of EMVCo, LLC.
Security is our priority
Making payments without entering any security details or a PIN could be seen as worrying. We'd like to reassure you just how safe and secure contactless payments really are.
Protecting you
Contactless uses latest secure encryption technology so you can feel confident when using it to pay. It only works when a card is close to the card reader. This makes it nearly impossible for any details to be intercepted while in use. For extra protection, sometimes you may have to enter your PIN number so we can make sure it's you.
Opt out of contactless payments
If you don't want to make contactless payments, you can just use Chip and PIN instead.
Call us at any time to take off the contactless payment option on your debit card. You'll get a new card number without contactless, and you PIN will stay the same.
Don't forget to let your subscription companies know that your card details have changed.