Other useful contacts

For any general queries regarding marketing or sales please contact us by email on service@caterallen.co.uk. Please do not send any personal data within the email because there's always a risk it could be intercepted on the way.

Out of hours Internet Banking and card security

If you believe that your secure log-in credentials for Internet Banking have been compromised, or you wish to reactivate your Visa Debit Card, our free phone Client Team number offers an out-of-hours answering service.

Please call the number below, you'll be asked to leave a message, including a summary of your request, your telephone number, and your Cater Allen account number. Please do not tell us your PIN number, your PAC code, or your Internet Banking Password. For security reasons we will never ask for these in full.

The Client Team will pick up messages at 8am the next day and follow your instructions. They'll contact you after 8am to confirm any security information that's required.

For compromised Internet Banking credentials, the Client Team will take immediate action to lock your Internet Banking access when they pick up your message at 8am, and they'll record the incident. A member of the team will contact you after 8am to confirm your security information and then they'll request for a new Personal Access Code (PAC) and Internet Banking Password (IBP). We'll send these to you in the post.

Please call us:

on 0800 092 3300 or from outside the UK on +44 (0)114 228 2400. Please note that if you call from outside the UK, normal international call charges will apply.

Lines are open from 8am to 6pm Monday to Friday and 9am to 2pm on Saturday. Our lines are closed on bank holidays. Calls may be recorded or monitored.