Other useful contacts

General queries

For any general queries regarding marketing or sales please contact us by email on service@caterallen.co.uk. Please do not send any personal data within the email because there's always a risk it could be intercepted on the way.

Out of hours Internet Banking and card security

If you believe that your secure log-in credentials for Internet Banking have been compromised, or you wish to reactivate your Visa Debit Card, our free phone Client Team number offers an out-of-hours answering service.

Please call the number below, you'll be asked to leave a message, including a summary of your request, your telephone number, and your Cater Allen account number. Please do not tell us your PIN number, your PAC code, or your Internet Banking Password. For security reasons we will never ask for these in full.

The Client Team will pick up messages at 8.00am the next day and follow your instructions. They'll contact you after 8.00am to confirm any security information that's required.

For compromised Internet Banking credentials, the Client Team will take immediate action to lock your Internet Banking access when they pick up your message at 8.00am, and they'll record the incident. A member of the team will contact you after 8.00am to confirm your security information and then they'll request for a new Personal Access Code (PAC) and Internet Banking Password (IBP). We'll send these to you in the post.

Please call us:

on 0800 092 3300 or from outside the UK on +44 (0)114 228 2400. Please note that if you call from outside the UK, normal international call charges will apply.

Lines are open from 8.00am to 6.00pm Monday to Friday and 9.00am to 2.00pm on Saturday. Calls may be recorded or monitored.

Phishing contact

Please be aware of EMAIL SCAMS and FAKE WEBSITES.

Like most UK banks, Cater Allen has recently been targeted by phishing scams. If you have received a scam email, DO NOT click on any links, pictures, or attachments. Instead, please forward it to phishing@caterallen.co.uk and help us reduce online fraud.

Please also note that www.caterallen.co.uk is the only genuine Cater Allen website. Please only ever follow the link within this site to access your Internet Banking.

Media contact

These contact details are for journalists only:

Email: mediarelations@santander.co.uk

Address:
Media Relations
Santander UK
2 Triton Square
Regent's Place
London NW1 3AN

You can also find all of our press releases within the News section of this website.

Please be aware

The phone numbers shown on this page are for inbound calls only, which means we'll never call you from any of these numbers.

It's a scam if you get a call from one of the numbers on this page, or if the caller tries to send you to our website to verify the number they're calling from.

If this happens to you, hang up, wait 5 minutes to be sure the line is clear, and then call us on 0800 092 5500.

Learn more at our Security Centre