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class="site-header_dropdown-info d-none d-xl-block"> <p class="h5">Accounts</p> <p></p> </div> <button class="site-header_sub-dropdown-open site-header_mobile-btn d-xl-none"> Accounts <span class="sr-only">mobile link</span> <i class="ca-chevron-down"></i> </button> <div class="site-header_sub-dropdown-links site-header_dropdown-links d-xl-block"> <ul class="list"> <li class="site-header_sub-dropdown-back navDropdownListItem navDropdownBack d-xl-none"> <button> <i class="ca-chevron-left"></i> Back to Accounts </button> </li> <li> <a class="link" href="/intermediaries/intermediary-account-opening-portal">Intermediary Account Opening Portal</a> </li> <li> <a class="link" href="/intermediaries/intermediary-portal">Intermediary Portal</a> </li> <li> <a class="link" href="/intermediaries/literature-for-professional-advisers">Literature for Professional Advisers</a> </li> <li> <a class="link" href="/intermediaries/online-applications-forms-frequently-asked-questions">Online applications forms frequently asked questions</a> </li> </ul> </div> </li> <li class="site-header_dropdown-item"> <div class="site-header_dropdown-info d-none d-xl-block"> <p class="h5">Useful information</p> <p></p> </div> <button class="site-header_sub-dropdown-open site-header_mobile-btn d-xl-none"> Useful information <span class="sr-only">mobile link</span> <i class="ca-chevron-down"></i> </button> <div class="site-header_sub-dropdown-links site-header_dropdown-links d-xl-block"> <ul class="list"> <li class="site-header_sub-dropdown-back navDropdownListItem navDropdownBack d-xl-none"> <button> <i class="ca-chevron-left"></i> Back to Useful information </button> </li> <li> <a class="link" href="/intermediaries/consumer-duty">Consumer Duty</a> </li> <li> <a class="link" href="/intermediaries/how-to-use-our-intermediary-portal">How to use our Intermediary Portal</a> </li> <li> <a class="link" href="/intermediaries/our-rate-changes">Our rate changes</a> </li> </ul> </div> </li> </ul> </div> </div> </li> <!-- Start primary navigation item --> <li class="site-header_primary-item site-header_item site-header--has-dropdown"> <button class="site-header_link link site-header_dropdown-toggle"> Banking support <i class="ca-chevron-down"></i> </button> <div class="site-header_dropdown"> <div class="site-header_dropdown-wrapper container-xxl"> <button class="site-header_dropdown-close d-none d-xl-flex"> <span>Close menu</span> <i class="ca-close"></i> </button> <ul class="site-header_dropdown-menu site-header--dropdown-grid list"> <li class="site-header_dropdown-back navDropdownListItem navDropdownBack d-xl-none"> <button> <i class="ca-chevron-left"></i> Back to Banking support </button> </li> <li class="site-header_dropdown-item"> <div class="site-header_dropdown-info d-none d-xl-block"> <a class="h5" href="/banking-support/account-support">Account support</a> <p></p> </div> <button class="site-header_sub-dropdown-open site-header_mobile-btn d-xl-none"> Account support <span 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href="/banking-support/account-support/lost-or-dormant-accounts">Lost or dormant accounts</a> </li> <li> <a class="link" href="/banking-support/account-support/switching-your-current-account">Switching your current account</a> </li> <li> <a class="link" href="/banking-support/account-support/keeping-your-trust-account-information-up-to-date">Keeping your trust account information up-to-date</a> </li> <li> <a class="link" href="/banking-support/account-support/trusts-frequently-asked-questions">Trusts frequently asked questions</a> </li> <li> <a class="link" href="/banking-support/account-support/trusts-glossary-of-terms">Trusts glossary of terms</a> </li> </ul> </div> </li> <li class="site-header_dropdown-item"> <div class="site-header_dropdown-info d-none d-xl-block"> <a class="h5" href="/banking-support/payments">Payments</a> <p></p> </div> <button class="site-header_sub-dropdown-open site-header_mobile-btn d-xl-none"> Payments <span class="sr-only">mobile link</span> <i class="ca-chevron-down"></i> </button> <div class="site-header_sub-dropdown-links site-header_dropdown-links d-xl-block"> <ul class="list"> <li class="site-header_sub-dropdown-back navDropdownListItem navDropdownBack d-xl-none"> <button> <i class="ca-chevron-left"></i> Back to Payments </button> </li> <li> <a class="link" href="/banking-support/payments/changes-to-bulk-payments">Changes to bulk payments</a> </li> <li> <a class="link" href="/banking-support/payments/cheques">Cheques</a> </li> <li> <a class="link" href="/banking-support/payments/confirmation-of-payee">Confirmation of Payee</a> </li> <li> <a class="link" href="/banking-support/payments/direct-debits">Direct Debits</a> </li> <li> <a class="link" href="/banking-support/payments/foreign-payments-and-currencies">Foreign payments and currencies</a> </li> <li> <a class="link" href="/banking-support/payments/payment-services">Payment services</a> </li> <li> <a class="link" href="/banking-support/payments/standing-orders">Standing orders</a> </li> <li> <a class="link" href="/banking-support/payments/using-your-card-abroad">Using your card abroad</a> </li> <li> <a class="link" href="/banking-support/payments/visa-debit-card">VISA Debit Card</a> </li> </ul> </div> </li> <li class="site-header_dropdown-item"> <div class="site-header_dropdown-info d-none d-xl-block"> <a class="h5" href="/banking-support/literature-and-rates">Literature and rates</a> <p></p> </div> <button class="site-header_sub-dropdown-open site-header_mobile-btn d-xl-none"> Literature and rates <span class="sr-only">mobile link</span> <i class="ca-chevron-down"></i> </button> <div class="site-header_sub-dropdown-links site-header_dropdown-links d-xl-block"> <ul class="list"> <li class="site-header_sub-dropdown-back navDropdownListItem navDropdownBack d-xl-none"> <button> <i class="ca-chevron-left"></i> Back to Literature and rates </button> </li> <li> <a class="link" href="/banking-support/literature-and-rates/account-literature">Account literature</a> </li> <li> <a class="link" href="/banking-support/literature-and-rates/financial-crime-literature-updates">Financial crime literature updates</a> </li> <li> <a class="link" href="/banking-support/literature-and-rates/interest-rates">Interest rates</a> </li> <li> <a class="link" href="/banking-support/literature-and-rates/statement-of-fees">Statement of Fees</a> </li> </ul> </div> </li> <li class="site-header_dropdown-item"> <div class="site-header_dropdown-info d-none d-xl-block"> <a class="h5" href="/banking-support/our-service">Our service</a> <p></p> </div> <button class="site-header_sub-dropdown-open site-header_mobile-btn d-xl-none"> Our service <span class="sr-only">mobile link</span> <i class="ca-chevron-down"></i> </button> <div class="site-header_sub-dropdown-links site-header_dropdown-links d-xl-block"> <ul class="list"> <li class="site-header_sub-dropdown-back navDropdownListItem navDropdownBack d-xl-none"> <button> <i class="ca-chevron-left"></i> Back to Our service </button> </li> <li> <a class="link" href="/banking-support/our-service/complaints">Complaints</a> </li> <li> <a class="link" href="/banking-support/our-service/foreign-account-tax-compliance-act-and-common-reporting-standard">Foreign Account Tax Compliance Act and Common Reporting Standard</a> </li> <li> <a class="link" href="/banking-support/our-service/open-banking-data-sharing">Open Banking data sharing</a> </li> <li> <a class="link" href="/banking-support/our-service/our-internet-banking-service">Our Internet Banking service</a> </li> <li> <a class="link" href="/banking-support/our-service/our-performance">Our performance</a> </li> <li> <a class="link" href="/banking-support/our-service/service-quality-information">Service Quality Information</a> </li> </ul> </div> </li> </ul> </div> </div> </li> <!-- Start primary navigation item --> <li class="site-header_primary-item site-header_item 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class="link" href="/fraud-and-security-centre/all-customers/keeping-yourself-secure">Keeping yourself secure</a> </li> <li> <a class="link" href="/fraud-and-security-centre/all-customers/latest-fraud-updates">Latest fraud updates</a> </li> <li> <a class="link" href="/fraud-and-security-centre/all-customers/one-time-passcodes-otps">One Time Passcodes (OTPs)</a> </li> <li> <a class="link" href="/fraud-and-security-centre/all-customers/our-approach-to-reimbursing-authorised-push-payment-app-fraud">Our approach to reimbursing Authorised Push Payment (APP) fraud</a> </li> <li> <a class="link" href="/fraud-and-security-centre/all-customers/our-approach-to-security">Our approach to security</a> </li> <li> <a class="link" href="/fraud-and-security-centre/all-customers/take-five">Take Five</a> </li> <li> <a class="link" href="/fraud-and-security-centre/all-customers/your-personal-data-rights-explained">Your personal data rights explained</a> </li> </ul> </div> </li> <li 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</li> <li class="breadcrumb-item"> <a href="/fraud-and-security-centre/all-customers">All customers</a> </li> <li class="breadcrumb-item active" aria-current="page"> How we collaborate with the rest of the industry </li> </ol> </nav> <div class="block-list_body"> <div class="bg- pt-3 pb-5 px-3" data-ui-component="richTextEditor"> <div class="container-xxl"> <div class="rich-text-editor"> <p>We're part of the <a rel="noopener" href="https://stopscamsuk.org.uk/159" target="_blank" title="Visit https://stopscamsuk.org.uk/159 (opens in a new window)">Stop Scams UK</a> initiative, <a rel="noopener" href="tel:159" target="_blank" title="Call 159"><strong>159</strong></a>. This collaboration between banks and telephone companies gives you a safe and secure number to call if you think you're being scammed. If you get a call, SMS or email that appears to come from your bank asking you to transfer money or share sensitive information, we would urge you to stop, hang up and call <a rel="noopener" href="tel:159" target="_blank" title="Call 159"><strong>159</strong></a>. Or you can call us on <a rel="noopener" href="tel:08000923300" target="_blank" title="Call 0800 092 3300"><strong>0800 092 3300</strong></a>.</p> <p>We're members of <a rel="noopener" href="https://www.ukfinance.org.uk/" target="_blank" title="Visit https://www.ukfinance.org.uk (opens in a new window)">UK Finance</a> and we take part in industry fraud initiatives like <a rel="noopener" href="https://takefive-stopfraud.org.uk/" target="_blank" title="Visit https://takefive-stopfraud.org.uk (opens in a new window)">Take Five</a>. We share intelligence to help protect our customers and work with other banks to recover stolen funds.</p> <p>We also work with the <a rel="noopener" href="https://www.ukfinance.org.uk/dedicated-card-and-payment-crime-unit" target="_blank" title="Visit https://www.ukfinance.org.uk/dedicated-card-and-payment-crime-unit (opens in a new window)">Dedicated Card and Payment Crime Unit</a> (DCPCU). They're a police unit with a national remit formed as a partnership between the City of London Police, the Metropolitan Police Service, the UK banking industry trade association UK Finance and the Home Office.</p> </div> </div> </div> </div> <div class="block-list_footer"> </div> </main> <footer class="site-footer"> <div class="site-footer_wrapper py-5"> <div class="container-xxl"> <div class="grid grid--4 pt-5 pb-5"> <div class="site-footer_item"> <h2 class="h4 mb-3">Products</h2> <nav class="site-footer_nav" aria-label="Products navigation"> <ul class="list"> <li> <a class="site-footer_link link" href="/accounts/personal-banking">Personal Banking</a> </li> <li> <a class="site-footer_link link" href="/accounts/business-banking">Business Banking</a> </li> <li> <a class="site-footer_link link" href="/accounts/specialist-banking">Specialist Banking</a> </li> <li> <a class="site-footer_link link" href="/accounts/off-sale-products">Off Sale Products</a> </li> </ul> </nav> </div> <div class="site-footer_item"> <h2 class="h4 mb-3">Help and support</h2> <nav class="site-footer_nav" aria-label="Help and support navigation"> <ul class="list"> <li> <a class="site-footer_link link" href="/banking-support/literature-and-rates/account-literature">Account literature</a> </li> <li> <a class="site-footer_link link" href="/banking-support/payments/foreign-payments-and-currencies">Foreign payments and currencies</a> </li> <li> <a class="site-footer_link link" href="/fraud-and-security-centre">Fraud & Security Centre</a> </li> <li> <a class="site-footer_link link" href="/banking-support/literature-and-rates/interest-rates">Interest rates</a> </li> <li> <a class="site-footer_link link" href="/banking-support/our-service/our-internet-banking-service">Our Internet Banking service</a> </li> <li> <a class="site-footer_link link" href="/banking-support/payments/payment-services">Payment services</a> </li> </ul> </nav> </div> <div class="site-footer_item"> <h2 class="h4 mb-3">Get in touch</h2> <nav class="site-footer_nav" aria-label="Get in touch navigation"> <ul class="list"> <li> <a class="site-footer_link link" href="/contact-us">Contact us</a> </li> <li> <a class="site-footer_link link" href="/contact-us/existing-customers">Existing customers</a> </li> <li> <a class="site-footer_link link" href="/contact-us/new-customers">New customers</a> </li> <li> <a class="site-footer_link link" href="/contact-us/professional-advisers">Professional advisers</a> </li> <li> <a class="site-footer_link link" href="/contact-us/lost-and-stolen-cards">Lost and stolen cards</a> </li> </ul> </nav> </div> <div class="site-footer_item"> <h2 class="h4 mb-3">Additional information</h2> <nav class="site-footer_nav" aria-label="Additional information navigation"> <ul class="list"> <li> <a class="site-footer_link link" href="/legal/accessibility-and-technical-help">Accessibility and technical help</a> </li> <li> <a class="site-footer_link link" href="/legal/cookie-policy">Cookie policy</a> </li> <li> <a class="site-footer_link link" href="/legal/modern-slavery-statement">Modern Slavery Statement</a> </li> <li> <a class="site-footer_link link" href="/legal/privacy-notice">Privacy notice</a> </li> <li> <a class="site-footer_link link" href="/sitemap">Sitemap</a> </li> </ul> </nav> </div> </div> <div class="site-footer_smallprint py-lg-7 py-5"> <a href="https://www.fscs.org.uk/" target="_blank" title="Visit https://www.fscs.org.uk/ (opens in a new window)"> <img class="site-footer_fscs-logo" src="/dist/images/fscs.svg" height="104" width="95" alt="Logo for the Financial Services Compensation Scheme"/> </a> <div class="site-footer_smallprint-copy rich-text-editor"> <p class="callout">Copyright © 2025 Cater Allen Private Bank. All rights reserved</p> <p>Cater Allen Private Bank is the name used for banking services provided by Cater Allen Limited. Registered Office: 2 Triton Square, Regent’s Place, London, NW1 3AN. Registered in England and Wales number 383032. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Our Financial Services Register number is 178737. You can check this on the Financial Services Register by visiting the FCA’s website <a href="https://www.fca.org.uk/register">www.fca.org.uk/register</a>. Cater Allen Limited is part of the Santander group. Cater Allen and the flame logo are registered trademarks. Calls may be recorded or monitored.</p> <p>Telephone <strong><a rel="noopener" href="tel:08000923300" target="_blank" title="Call 0800 092 3300">0800 092 3300</a>. caterallen.co.uk</strong></p> </div> </div> </div> </div> </footer> <button id="BackToTop" class="back-to-top"> <i class="ca-chevron-up"></i> <span class="visually-hidden">Back to top</span> </button> <!-- Modal --> <div class="modal fade" id="CookieSettings" tabindex="-1" aria-labelledby="CookieSettingsModalLabel" data-display="true" data-version="3" aria-hidden="true" data-bs-backdrop="static"> <div class="modal-dialog modal-dialog-centered modal-dialog-scrollable"> <!-- Cookie Settings Info --> <div class="modal-content cookie-settings_section collapse show" id="CookieSettingsInfo" data-bs-parent="#CookieSettings"> <div class="modal-header"> <h5 class="modal-title" id="CookieSettingsModalLabel">We use cookies to give you the best online experience</h5> </div> <div class="modal-body rich-text-editor"> <p>Essential cookies make this website work and are for your security.</p> <p>To help personalise and tailor content to you here and on other websites, we use optional cookies. 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