We're part of the Stop Scams UK initiative, 159. This collaboration between banks and telephone companies gives you a safe and secure number to call if you think you're being scammed. If you get a call, SMS or email that appears to come from your bank asking you to transfer money or share sensitive information, we would urge you to stop, hang up and call 159. Or you can call us on 0800 092 3300.
We're members of UK Finance and we take part in industry fraud initiatives like Take Five. We share intelligence to help protect our customers and work with other banks to recover stolen funds.
We also work with the Dedicated Card and Payment Crime Unit (DCPCU). They're a police unit with a national remit formed as a partnership between the City of London Police, the Metropolitan Police Service, the UK banking industry trade association UK Finance and the Home Office.