Our Internet Banking service

We'll send One Time Passcodes (OTPs) to the mobile number registered on your account. This will happen when you're logging in, or making payments or changes to your account.

To update your mobile phone number, call us.

• try entering your customer ID without the "00". For example, 12345678, not 0012345678
• make sure you're using your personal customer ID. Do not use your business customer ID
• if you're a new customer, find your customer ID on your welcome letter
• if you've forgotten or lost your Customer ID or Username, please call us.

If you try to log in a few times, we may disable your login details.

If this happens, please call us.

This is how to set up your username, password and Personal Access Code (PAC).

Your username must:

• be between 5-26 characters in length
• contain a minimum of 5 alphabetic characters
• not include spaces or any special characters
• not include a sequence of 5 or more characters e.g. User12345.

Your password must:

• be between 8 and 20 characters in length
• contain uppercase, lowercase, numeric and special characters (such as %&^@!)
• not be the same as your username
• not have repeated characters e.g. AABB123
• not contain your first, middle or last name.

Your Personal Access Code (PAC) must:

• be a 6 digit number
• not be your date of birth
• not include consecutive numbers e.g. 123456
• not include repeated numbers e.g. 111234.

You can change your PAC or password in Internet Banking.

Change your password

• log on to Internet Banking
• click 'My Details' (top right menu)
• choose 'Change password' (left side menu)
• enter your current password
• create a new password and confirm
• press 'continue'
• enter your Personal Access Code (PAC) and One Time Passcode (OTP), click 'Submit'.

Change your Personal Access Code (PAC)

• log on to Internet Banking
• click 'My Details' (Top right menu)
• choose 'Change PAC' (left side menu)
• enter your current Personal Access Code (PAC)
• create a new Personal Access Code (PAC) and confirm
• click 'Continue'
• enter your Password and One Time Passcode (OTP), click 'Submit'.

Reset your personal access code (PAC) in Internet Banking:

• log on to Internet Banking
• enter Username or Customer ID, click 'Continue'
• click 'Forgotten PAC?'
• enter your Customer ID and account number. Then tick to confirm you've read the T&Cs. Click 'Continue'
• enter your Password, One Time Passcode (OTP), click 'Continue'
• enter your new Personal Access Code (PAC), confirm it a second time. Then click 'Submit'
• click 'Continue'.

You can reset your password within Internet Banking:

• log on to Internet Banking
• enter your username or customer ID, click 'Continue'
• click 'Forgotten password?'
• type in your Customer ID and account number. Then tick to confirm you've read the T&Cs. Click 'Continue'
• enter your Personal Access Code (PAC), One Time Passcode (OTP), click 'Continue'
• enter a new password, then click 'Submit'
• click 'Continue'.

Reset your personal access code (PAC) in Internet Banking:

• log on to Internet Banking
• enter Username or Customer ID, click 'Continue'
• click 'Forgotten PAC?'
• enter your Customer ID and account number. Then tick to confirm you've read the T&Cs. Click 'Continue'
• enter your Password, One Time Passcode (OTP), click 'Continue'
• enter your new Personal Access Code (PAC), confirm it a second time. Then click 'Submit'
• click 'Continue'.

You can reset your username in Internet Banking:

• log on to Internet Banking
• click 'Forgotten username?'
• enter your Customer ID and account number, then tick to confirm the T&Cs. Click 'Continue'
• enter your Personal Access Code (PAC) and One Time Passcode (OTP), click 'Continue'
• enter your new username, confirm it a second time. Then click 'Submit'
• click 'Continue'.