Our Internet Banking service

If you've just opened your first account with us and want to register for Internet Banking, you'll need a few things with you.

• Customer ID - It's on the second welcome letter we sent to you.

• Account number - You can use any of your account numbers. They're on the first welcome letter we sent to you, your statements and cheque books.

• Mobile phone - This will be used to verify your One Time Passcode (OTP).

If you need help, please see our Internet Banking registration guide, or call us on 0800 092 3300. 

If you already have an account with us, you'll need to create a password to get started. It's best to do this on a desktop PC or laptop. Or you can do this on a mobile phone by switching to desktop mode on your mobile's browser.

Please have your Customer ID number, Personal Access Code (PAC) and mobile phone to hand. Follow the steps below:

• log on to Internet Banking
• enter your Customer ID, click 'Continue'
• click 'Forgotten password?'
• type in your Customer ID and account number then tick to confirm you've read the T&Cs. Click 'Continue'
• enter your Personal Access Code (PAC), One Time Passcode (OTP), click 'Continue'
• enter a new password, then click 'Submit'
• click 'Continue'.

• visit caterallen.co.uk

• click 'Log on or Register' in the top right

• enter your Username or Customer ID, click 'continue'

• enter your 6-digit Personal Access Code (PAC), Password then click 'Log On'

• enter your 6-digit One Time Passcode (OTP), if it asks you to

• we'll send your OTP to the mobile number registered to your account

• click 'continue'.

No, we don't have an app for Internet Banking. However, by following some simple steps on your phone or tablet, you can create a shortcut to Internet Banking which looks and feels just like an app.

For iPhone or iOS Safari users:

1. Open Safari 

2. Go to our Internet Banking webpage

3. Tap the 'Share' icon

4. Scroll down or click 'More' and select 'Add to Home Screen'

5. You can edit the name, for example 'Cater Allen' this name becomes the app's label

6. Tap 'Add'

For Android users, or those using Chrome, Edge, or Firefox browsers:

1. Go to our Internet Banking webpage

2. Tap the three-dot menu ⋮ and click 'Add to home screen'

3. You can edit the name, for example 'Cater Allen' this name becomes the app's label

4. Tap 'Add'

You'll now have an icon on your home screen that opens directly to our Internet Banking log in page, whilst looking and feeling like an app.

You'll need to 'Log on' using your Username or Customer ID and your password each time.

If you're a Santander UK customer, you can view your Cater Allen account balances and transactions in their mobile banking app, by linking your account through Open Banking.

Yes, if you have an account with Santander UK and access to their mobile banking app, you can connect your Cater Allen account through Open Banking.

This gives you a quick and easy way to view your Cater Allen account balances or transactions. You can follow Santander UK's guide on how to do this.

When connecting your account to Santander's app, you'll be redirected out of the app to our Internet Banking page to log in. Once this step is completed, you can return to the app and complete the following steps.

Please note, you can't make payments within Open Banking.

Your Customer ID is a 10-digit number. It's unique to you and your Cater Allen account. Use it as your log on to Internet Banking, but you can change it at any time.

You can find your Customer ID on your welcome letter. If you need a copy of your welcome letter, call us.

If you're already registered for Internet Banking, you can log on and change your PAC online.

If you don't know your PAC, you'll need to call us on 0800 092 3300 and we'll send this to you in the post.

Our Internet Banking service works on desktops, laptops, mobiles and tablets such as Androids, iPhones, iPads and more.

We recommend you use the most up-to-date version of your internet browser.

We use a One Time Passcode (OTP) to authorise certain transactions. Your OTP is a secure key to your account. It stops anyone except you from making changes or payments to your account.

We send an OTP to the mobile phone registered to your account. Each OTP is unique to the transaction you're making. Enter the OTP when you make an online transaction.

Find out more in the OTP section of our Security centre.

• Internet Banking terms and conditions (pdf)