Cater Allen accepts and makes payments in line with the Payment Services Directive issued by the European Commission.
The sort code for all Cater Allen accounts is 16-57-10.
|Payment Type||Cut-off time (Contact Centre)||Cut-off time (online)||When the money usually arrives at the recipient's bank|
|Sending money within the UK by CHAPS payment (same day payment in pounds to all other banks in the UK)||4pm||No cut-off time applicable||If requested before 4pm, money will normally be paid to the beneficiary before 9pm on the same business day|
|Faster Payments (in pounds)||8pm||No cut-off time applicable||Within 2 hours 1|
|Standing order/future dated payment (in pounds)||8pm on business day before payment due||8pm on business day before payment due||Business day on which payment is due|
|Sending money outside the UK (non-euro)||2.30pm||2.30pm (cut-off time for same day processing)||Within the EEA - same business day (if received until cut-off time, if after then it will be the next business day) Outside the EEA - usually within 4 business days|
|Sending money outside the UK by SWIFT payment (in euros)||2pm||2pm||Same business day|
|Payment in US dollars||2.30pm||2.30pm||May take up to 4 business days|
|Other payment not in pounds or euros||2.30pm||2.30pm||May take up to 4 business days 2|
1 We process these payments via Santander. There may be a delay in processing your payment transaction while fraud prevention checks take place.
2 This will depend on the currency and destination of your payment. For more information call us on 0800 092 3300.
If we refuse to allow any withdrawal, or to make any payment, from your Account, we will (unless it would be unlawful for us to do so) tell you by the end of the next Business Day following the Business Day we received your withdrawal or payment request that we have done so, the reason why we refused and if you think we have based our decision on mistaken information, how you can ask us to rectify that mistake.
Cater Allen customers with Visa Debit Cards can contact us to cancel a recurring Debit Card payment; clients must notify us before the end of the Business Day before the next payment is due.
Full details of all items relating to our payment services can be found in our account Terms and Conditions and A Guide to Your Account.
The European Commission has produced a leaflet setting out your rights when making payments in Europe. You can find it on their website.