Payment services

Cater Allen accepts and makes payments in line with the Payment Services Directive issued by the European Commission.

The sort code for all Cater Allen accounts is 16-57-10.

Withdrawals and payments

Payment type Cut-off time (contact centre) Cut-off time (online) When the money usually arrives at the recipient's bank
Sending money within the UK by CHAPS payment in pounds 4.00pm n/a Same Business Day
Sending money within the UK (other than by CHAPS) 2.30pm 4.00pm on Business Day before payment due (requested/one-off payment) Next Business Day before cut-off times stated, following Business Day after cut-off times stated
Standing Order in pounds/future dated payment 2.30pm on Business Day before payment due 4.00pm on Business Day before payment due (Standing Order) Business Day on which payment is due
Sending money outside the UK by SWIFT payment (non-euro) 2.30pm n/a Within the EEA – same Business Day Outside the EEA – usually within 4 Business Days
Sending money outside the UK by SWIFT payment (in euros) 2.00pm n/a Usually the same Business Day
Sending money outside the UK by SWIFT payment (US dollars) 2.30pm n/a May take up to 4 Business Days
Other payment not in pounds or euros 2.30pm n/a May take up to 4 Business Days*

* This will depend on the currency and destination of your payment. For more information contact us on 0800 092 3300.

Declined payments

If we refuse to allow any withdrawal, or to make any payment, from your Account, we will (unless it would be unlawful for us to do so) tell you by the end of the next Business Day following the Business Day we received your withdrawal or payment request that we have done so, the reason why we refused and if you think we have based our decision on mistaken information, how you can ask us to rectify that mistake.

Visa Debit Card Holders

Cater Allen customers with Visa Debit Cards can contact us to cancel a recurring Debit Card payment; clients must notify us before the end of the Business Day before the next payment is due.

Full details of all items relating to our payment services can be found in our account Terms and Conditions and A Guide to Your Account.

Personal Terms and Conditions

Non-Personal Term and Conditions