Standards and Regulations

Cater Allen Private Bank is the name used for banking services provided by Cater Allen Limited. Registered Office: 2 Triton Square, Regent’s Place, London, NW1 3AN. Registered in England number 383032. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Our Financial Services Register number is 178737. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Cater Allen Limited is part of the Santander group. Cater Allen and the flame logo are registered trademarks. Calls may be recorded or monitored. Telephone 0800 092 3300www.caterallen.co.uk.

Cater Allen Limited is subject to the jurisdiction of the Financial Ombudsman Service. The contact details are:

Call on 0300 123 9123 or 0800 023 4567
Fax on 0207 964 1001

Website at www.financial-ombudsman.org.uk.

Cater Allen Limited is covered by the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000.

Please also note that we follow the FCA's complaint handling requirements. For more information see Cater Allen's A Guide to our Complaints Procedure.

We adhere to The Standards of Lending Practice which are monitored and enforced by the LSB: www.lendingstandardsboard.org.uk.

The FCA website can be found at www.fca.org.uk.

Ethical standards

To find out about the ethical standards set by Santander UK please visit www.aboutsantander.co.uk.