Existing Customers

For existing customers:

Please call us:

on 0800 092 3300

from outside the UK +44 (0) 114 228 2407 (please note that if you call from outside the UK, normal international call charges will apply).

Lines are open from 7.00am to 9.00pm Monday to Saturday and 8.00am to 9.00pm on a Sunday. Calls may be recorded or monitored.

Please have your Personal Access Code (PAC) to hand when calling. If you don’t have a PAC or have lost or forgotten it, please contact us on the number above.

On 4 March 2019, our Contact Centre hours are changing, please click here to read more. 

You can also write to us at:

Client Team
Cater Allen Private Bank
Santander House
9 Nelson Street
Bradford
BD1 5AN

For automated account information you can also use ServiceLine by calling:

0800 092 4400 

from outside the UK +44 1908 345 930 (please note that if you call from outside the UK, normal international call charges apply).

Lines are open 24 hours a day.

Sort Code enquiries:

The Sort Code for Cater Allen Private Bank is 16-57-10

Please post cheques that are to be credited to your Cater Allen account to:

CAPB Processing Centre
PO Box 12665
Harlow
CM20 9QP

To request banking stationery please click here.

For all other requests please use the form below. Please do not put your account details into an email as emails are not secure and please be advised that we will not reply by email for account sensitive issues.