Existing Customers

For existing customers:

Please call us:

on 0800 092 3300

from outside the UK +44 (0) 114 228 2407 (please note that if you call from outside the UK, normal international call charges will apply).

Lines are open from 8.00am to 8.00pm Monday to Friday and 8.00am to 6.00pm on a Saturday and Sunday. Calls may be recorded or monitored.

Please have your Personal Access Code (PAC) to hand when calling. If you don’t have a PAC or have lost or forgotten it, please contact us on the number above.

You can also write to us at:

Client Team
Cater Allen Private Bank
Santander House
9 Nelson Street

For automated account information you can also use ServiceLine by calling:

0800 092 4400, or from outside the UK on +44 1908 345 930. Please note that if you call from outside the UK, normal international call charges apply. Lines are open 24 hours a day.

Sort Code enquiries:

The Sort Code for Cater Allen Private Bank is 16-57-10

Sending us cheques

Please post cheques denominated in pounds to us at:

CAPB Processing Centre
PO Box 12665
CM20 9QP

If you wish to pay in a cheque denominated in a currency other than pounds, regardless of the currency of your account, please send it to us at:

Foreign Cheques Team (Cater Allen)
Payment Operations
Santander UK
2nd Floor Admin North
Bridle Road
L30 4GB

The account holder must sign all foreign currency cheques on their reverse. The signatures must be in accordance with the account mandate.

Please visit our cheques page for more information.

To request banking stationery please click here.

For all other requests please use the form below. Please do not put your account details into an email as emails are not secure and please be advised that we will not reply by email for account sensitive issues.