Our Internet Banking Service provides customers with the freedom and convenience to view all of their accounts in one place and transact on their current accounts in a safe and secure environment. It's free, easy to use and is available 24 hours a day, 7 days a week.
Our existing Internet Banking Service allows our customers to:
When the changes that we have recently announced go live for customers, they will have access to our new Internet Banking Service.
Our new Internet Banking site allows customers to do everything available in our current Internet Banking Service, plus:
If you'd like to register to use Internet Banking for the first time, follow our guide to registering. If you are an existing Internet Banking user, use our guide to login for the first time. If you have problems using the site, please see our FAQs below.
If you are not an Internet Banking user but want to register now, please follow our New User Registration Video or Guide to Register.
If you are already registered for Internet Banking, please follow the first time log in steps as outlined in our First Log in Guide or Video.
Cater Allen Internet Banking is compatible with Internet Explorer browsers 6, 7, 8 & 9 as well as Mozilla Firefox 220.127.116.11 and higher and Google Chrome 8 and higher through both PC and Mac systems.
Our Internet Banking is not currently compatible with mobile devices with smaller screens such as BlackBerrys, iPhones and Androids. Although you will be able to access the site the screens will not display correctly on these systems at present.
Our Internet Banking is compatible with tablet devices such as iPads and Android, as long as they are running either iOS version 10 or above (for iPads) or Android version 6 or above (for Android tablets). Although you will be able to access the site on older system versions, the screens may not display correctly.
No, if you don’t currently use Internet Banking you don’t have to sign up. You can still manage your account in the same way that you do today and our Contact Centre is still available as it was before. You will be able to find all the information on these changes here.
It might be due to the following reasons:
No mobile number registered: Please make sure we have a registered mobile number for you. We need this so we can send One Time Passcodes (OTPs) to you when you’re logging in and making changes to your account.
Incorrect login ID: If you have forgotten or misplaced your Customer ID or Username, you will have to call us on 0800 092 3300. If you are a new customer, you can also find your Customer ID on the Welcome letter sent to you after account opening.
Disabled login ID: In case of 3 incorrect login attempts, the system disables your credentials. Please call us to reset them if this happens.
Username and Password criteria: Please follow the required criteria for setting up your Username, Password and PAC.
Your username must:
Your password must:
Your PAC must:
Browser Issues: Internet Banking is best accessed using the latest version of the browsers listed:
It is compatible through both PC and Mac systems. Our Internet Banking currently is not compatible on mobile devices such as Blackberry, iPhone and Android OS phones; although you will be able to access the site, the screens will display, but won’t look as good as on a computer.
If you have not yet logged into the new site, then you will need to either click the “Sign up” link and register as a new user or click on the “Forgot Password” link.
If you have already logged into the new site and are trying to log in again but can’t remember your password, once you have entered your Customer ID, click on the "Forgot Password" link and follow the steps to reset your password.
Please try entering your Customer ID without the leading “00”, for example 12345678, not 0012345678. If you still experience issues, please call us.
Your customer ID is a 10-digit number which uniquely identifies your relationship with Cater Allen. Your customer ID is usually your login ID for Internet Banking, although you can set up a username when you register.
You can find your Customer ID on your Welcome letter. You can request a copy of your Welcome letter by phoning us.
If you are an existing customer, please follow the first time log in steps as outlined in our First Log in Guide.
If you are not an Internet Banking user but want to register now, please follow the steps outlined in our step by step Guide to Register.
If you still have issues after following the guide call us on 0800 092 3300 or +44 (0)114 228 2407 if you live outside the UK. You'll need your Personal Access Code (PAC) and account details to hand.
If the changes have not yet gone live for you, the new Internet Banking site is not yet live for you. Please ensure that we have an up to date mobile number for you in the coming weeks, so that when the changes go live for you, you will be able to register for access to the new site.