Our Internet Banking Service

Our Internet Banking Service provides customers with the freedom and convenience to view all of their accounts in one place and transact on their current accounts in a safe and secure environment. It's free, easy to use and is available 24 hours a day, 7 days a week.

Internet Banking log in

Our Internet Banking Service

Our existing Internet Banking Service allows our customers to:

  • Access an overview of all of their accounts
  • View the balances of each account
  • Download transactions listings
  • Look at pending credits and payments
  • Set up and manage Standing Orders and Direct Debits
  • Set up and manage internal transfers and external payments
  • Update their email address contact details held with Cater Allen
  • Change their Internet Banking Password and Personal Access Code (PAC)

Our new Internet Banking Service

When the changes that we have recently announced go live for customers, they will have access to our new Internet Banking Service.

Our new Internet Banking site allows customers to do everything available in our current Internet Banking Service, plus:

  • View and download statements and the ability to sign up for paperless statements
  • Manage Term Deposit maturity instructions
  • Set up bulk payments
  • Send and receive secure messages
  • Amend marketing preferences and statement frequency preferences.

If you'd like to register to use Internet Banking for the first time, follow our guide to registering. If you are an existing Internet Banking user, use our guide to login for the first time. If you have problems using the site, please see our FAQs below.

Internet Banking: First Time Log In Guides and Demo Videos

New to Internet Banking:

If you are not an Internet Banking user but want to register now, please follow our New User Registration Video or Guide to Register.

Guide to Register

Watch new user video


Existing Internet Banking user:

If you are already registered for Internet Banking, please follow the first time log in steps as outlined in our First Log in Guide or Video.

First Log in Guide

Watch existing user video

Compatibility

Cater Allen Internet Banking is compatible with Internet Explorer browsers 6, 7, 8 & 9 as well as Mozilla Firefox 2.0.0.2 and higher and Google Chrome 8 and higher through both PC and Mac systems.

Our Internet Banking is not currently compatible with mobile devices with smaller screens such as BlackBerrys, iPhones and Androids. Although you will be able to access the site the screens will not display correctly on these systems at present.

Our Internet Banking is compatible with tablet devices such as iPads and Android, as long as they are running either iOS version 10 or above (for iPads) or Android version 6 or above (for Android tablets). Although you will be able to access the site on older system versions, the screens may not display correctly.

FAQs

Do I have to use Internet Banking if I don’t already?

No, if you don’t currently use Internet Banking you don’t have to sign up. You can still manage your account in the same way that you do today and our Contact Centre is still available as it was before. You will be able to find all the information on these changes here.

How do I login to the new Internet Banking site?

If you are an existing customer, please follow the first time log in steps as outlined in our First Log in Guide.

If you are not an Internet Banking user but want to register now, please follow the steps outlined in our step by step Guide to Register.

Why can’t I log into Internet Banking?

Please refer to our 'How to' guides if you are an existing Internet Banking user logging into the new site for the first time or registering to use Internet Banking.

It might be due to the following reasons:

No mobile number registered: Please make sure we have a registered mobile number for you. We need this so we can send One Time Passcodes (OTPs) to you when you’re logging in and making changes to your account.

Incorrect login ID: If you have forgotten or misplaced your Customer ID or Username, you will have to call us on 0800 092 3300. If you are a new customer, you can also find your Customer ID on the Welcome letter sent to you after account opening.

Disabled login ID: In case of 3 incorrect login attempts, the system disables your credentials. Please call us to reset them if this happens.

Username and Password criteria:   Please follow the required criteria for setting up your Username, Password and PAC.

Your username must:

  • be between 5-26 characters in length
  • contain a minimum of 5 alphabetic characters
  • not include spaces or any special characters
  • not include a sequence of 5 or more characters e.g. User12345.

Your password must:

  • be between 8 and 20 characters in length
  • must contain uppercase, lowercase, numeric and special characters such as ~@#$%^&*
  • not be the same as your Username
  • not have repeated characters consecutively e.g. AABB123
  • not contain your first, middle or last name.

Your PAC must:

  • be a 6 digit number
  • not include consecutive numbers e.g. 123456
  • not include repeated numbers e.g. 111234.

Browser Issues: Internet Banking is best accessed using the latest version of the browsers listed:

  • Internet Explorer browsers 6, 7, 8 & 9
  • Mozilla Firefox 2.0.0.2 and higher
  • Google Chrome 8 and higher

It is compatible through both PC and Mac systems. Our Internet Banking currently is not compatible on mobile devices such as Blackberry, iPhone and Android OS phones; although you will be able to access the site, the screens will display, but won’t look as good as on a computer.

I’ve forgotten my Internet Banking password, how can I reset it?

If you have not yet logged into the new site, then you will need to either click the “Sign up” link and register as a new user or click on the “Forgot Password” link.

If you have already logged into the new site and are trying to log in again but can’t remember your password, once you have entered your Customer ID, click on the "Forgot Password" link and follow the steps to reset your password.

The Internet Banking site isn’t recognising my Customer ID when I try to log in?

Please try entering your Customer ID without the leading “00”, for example 12345678, not 0012345678. If you still experience issues, please call us.

What is my Customer ID and where can I find it?

Your customer ID is a 10-digit number which uniquely identifies your relationship with Cater Allen. Your customer ID is usually your login ID for Internet Banking, although you can set up a username when you register.

You can find your Customer ID on your Welcome letter. You can request a copy of your Welcome letter by phoning us. 

I don’t currently use Internet Banking, how do I register?

If you are an existing customer, please follow the first time log in steps as outlined in our First Log in Guide.

If you are not an Internet Banking user but want to register now, please follow the steps outlined in our step by step Guide to Register.

If you still have issues after following the guide call us on 0800 092 3300 or +44 (0)114 228 2407 if you live outside the UK. You'll need your Personal Access Code (PAC) and account details to hand.

If the changes have not yet gone live for you, the new Internet Banking site is not yet live for you. Please ensure that we have an up to date mobile number for you in the coming weeks, so that when the changes go live for you, you will be able to register for access to the new site.