Accessibility

We want our banking to be for everybody. If you're affected by a physical or mental disability there are a number of ways in which we can help you, whether with adapted materials or extra support from our staff.

Support if you can't see very well

Here are some ways we can help:

  • Receive your statements in Braille, large print or audio CD. To arrange, call us on 0800 092 3300, send a Secure Message through Internet Banking or write to us at Cater Allen Private Bank, Santander House, 9 Nelson Street, Bradford, West Yorkshire, BD1 5AN
  • Change our website font size to suit you. Full Instructions on how to do this are under 'Accessibility and our website' below.

Support if you can't hear very well

Here are some ways we can help:

  • Relay UK is a free service that helps people with hearing and speech difficulties to communicate with anyone over the phone. A Relay UK assistant can speak with us on your behalf by converting your speech into text and vice versa.

    You can use Relay UK with a textphone or by downloading the app to your smartphone, tablet or PC. Please visit Relay UK for more information.

An easy way to get your questions answered is by logging on to your Internet Banking account and sending us a secure message through your mailbox.

Things to be aware of:

Relay UK is available for all account servicing, and we'll be able to help with many of your day to day banking queries and transactions.

Please be cautious. Cater Allen will never ask you to disclose your PIN, One Time Passcode (OTP), full Personal Access Code (PAC) or full password. Your video call is relayed in real time using secure technology, however we may record the voice conversation between your interpreter and Cater Allen for quality and monitoring purposes.

You can find more support from the charity Royal National Institute for Deaf People (RNID).

Support for disabilities

Here are some ways we can help:

  • Request a chip and signature card instead of Chip and PIN
  • For dexterity problems, we can provide cheque or card template
  • Receive your statements in Braille, audio CD, 16pt large print or with a plastic coloured overlay.

You can request any of these through Secure Message in Internet Banking, call us on 0800 092 3300, or write to us at Cater Allen Private Bank, Santander House, 9 Nelson Street, Bradford, West Yorkshire, BD1 5AN.

Support for mental health issues

Here are some ways we can help:

  • If you feel your mental health is affecting your ability to manage your money, take a look at our Help managing your money section to find tools to help manage your finances
  • Speak with us on 0800 092 3300 and let us know you want support with a mental health issue
  • The Secure Message feature in Internet Banking lets you privately raise any issues you find hard to discuss in person.

Support for dementia or long-term illness

Here are some ways we can help:

  • We can register someone you trust as an attorney on your account so they can manage your finances on your behalf. Find more details on our Power of Attorney page
  • Speak with us on 0800 092 3300 and let us know you want support
  • The Secure Message feature within your Internet Banking lets you privately raise any issues you find hard to discuss in person.

Accessibility and our website

Changing our website's text size and font

You're also able to use your internet browser to change the text size and font on our website. For detailed guides on how to do this, follow the links below for your internet browser.

Using Adobe Acrobat

Some of our information is offered as PDF documents. It's highly likely your internet browser will support viewing PDFs, but you can also download the free Adobe Acrobat Reader software. Adobe also offer a screen reader user guide to accessing PDF documents.

Our use of JavaScript

JavaScript is a programming language for the web and is supported by most internet browsers. We use it for online security and other non-critical functionality. We strongly recommend that you access our site with JavaScript enabled in your internet browser.

General help and support

If you have a question for us, contact us via Secure Message in Internet Banking, call us on 0800 092 3300, or write to us at Cater Allen Private Bank, Santander House, 9 Nelson Street, Bradford, West Yorkshire, BD1 5AN.

By logging on and sending us a Secure Message we will be able to answer more specific questions related to your account. If you're struggling to log on or need more support, please visit Our Internet Banking Service page.