Financial abuse

What is financial abuse?

Financial abuse is when one person controls another person's ability to manage or access their own money.

We understand that financial abuse can happen in day-to-day life, and that it can go unnoticed if the victim feels they can't talk to someone about what’s happening to them. Although financial abuse is most commonly found in personal relationships, it can also be found in other circumstances, for example: an elderly person could be led by a family member or carer to withdraw money when it may not be in their best interest.

Examples of financial abuse include:

  • preventing someone from accessing their own account, or a joint account
  • stealing money from a partner or family member
  • putting debts in a partner's name or family member’s name
  • stopping another person from going to work
  • taking advantage of someone with a mental or physical impairment to take money from them.


Get in touch

It takes a lot of courage for an individual to speak up and tell someone that this is happening to them or someone they care about.

We want you to be able to talk to us so we can try and help you. Please contact us on 0800 092 3300 (Monday to Friday, 8am-6pm) so we can discuss your concerns in the strictest confidence and offer you the help and support that you need.

You may also find our financial abuse consumer information leaflet helpful. It contains information to help you arrange your finances during this difficult time and details of organisations and charities which support victims of abuse.

Please be aware: keep up-to-date on how you can protect yourselves and your loved ones from fraud, by taking a look at our security centre.

The phone numbers shown on this page are for inbound calls only, which means we'll never call you from any of these numbers. It’s a scam if you get a call from one of the numbers on this page, or if the caller tries to send you to our website to verify the number they're calling from. If this happens to you, hang up, wait 5 minutes to be sure the line is clear, and then call us on 0800 092 5500.

Learn more at our Security Centre