Faster payments and CHAPS can be made from your account if the request is in accordance with your bank account mandate.
Payments over £100,000 will be sent as a CHAPS payment, and there will be a fee. See our Banking Tariff (pdf) for more information.
You can make a payment using Internet Banking:
- log on to Internet Banking
- go to 'Payment services' from the top left menu
- click 'Make a payment' from the left-side menu
- select 'Account type' and choose the account to make the payment from
- select 'Payee' from the payee drop down (or set up a new payee)
- amend 'Payee reference'
- add when to make the payment, the amount and what the payment is for
- tick to confirm you want to make the payment, then click 'Continue'
- enter your Personal Access Code (PAC), One Time Passcode (OTP) and click 'Submit'.
If your account is two or more to sign, each additional signer must approve the request before 23:59, the same day or authorised before 5pm for CHAPS by following these steps:
- log on to Internet Banking
- click 'Authorisation' on the top right menu
- approve the transaction.
Or you can call or write to us to find out more about making payments.
Can't log on to your account?
Visit our Troubleshooting page for help. If you haven't signed up for Internet Banking yet, visit our Registration and logging on section to get started.