Payment services

Cater Allen accepts and makes payments in line with the Payment Services Directive issued by the European Commission.

The sort code for all Cater Allen accounts is 16-57-10.

Withdrawals and payments

Payment Type Cut-off time (Contact Centre) Cut-off time (online) When the money usually arrives at the recipient's bank
Sending money within the UK by CHAPS payment (same day payment in pounds to banks in the UK) 4pm n/a If requested before 4pm, funds will normally be paid to the beneficiary before 9pm on the same business day
Faster Payments (in pounds) 6pm No cut-off time, available 24/7 Normally within 2 hours of request being made
Standing order/future dated payment (in pounds) 6pm on business day before payment due 8pm on business day before payment due Business day on which payment is due
Sending money outside the UK (non-euro) 2.30pm 2.30pm (cut-off time for same day processing) Within the EEA - same Business Day
Outside the EEA - usually within 4 Business Days
Sending money outside the UK by SWIFT payment (in euros) 2pm 2pm Same business day
Payment in US dollars 2.30pm 2.30pm May take up to 4 business days
Other payment not in pounds or euros 2.30pm 2.30pm May take up to 4 business days*

* This will depend on the currency and destination of your payment. For more information call us on 0800 092 3300.

Declined payments

If we refuse to allow any withdrawal, or to make any payment, from your Account, we will (unless it would be unlawful for us to do so) tell you by the end of the next Business Day following the Business Day we received your withdrawal or payment request that we have done so, the reason why we refused and if you think we have based our decision on mistaken information, how you can ask us to rectify that mistake.

Visa Debit Card Holders

Cater Allen customers with Visa Debit Cards can contact us to cancel a recurring Debit Card payment; clients must notify us before the end of the Business Day before the next payment is due.

Full details of all items relating to our payment services can be found in A Guide to Your Account and our account Terms and Conditions.

Where can I learn about my rights when making payments in Europe?

The European Commission has produced a leaflet setting out your rights when making payments in Europe. You can find it on their website.

As the UK has now left the European Union, you can find further information about making payments here.