Standing orders

What’s a standing order?

A standing order is when you set up fixed, regular payments with your bank to pay friends, relatives or even your rent. You can set them up from your current accounts and some savings accounts and you can also use a standing order to transfer money into a savings account. 

Direct Debits are different to standing orders in that you give permission for a company to take payments from your account instead of setting them up yourself. Please read our Direct Debit page for more information. 

Standing orders are only processed Monday to Friday. If your standing order falls on a weekend or bank holiday, your payment will be made on the next working day. 

The easiest way to manage your standing orders is through Internet Banking.

Set up a standing order

You can set up a standing order within Internet Banking.

What you'll need

Destination sort code and account number, plus a payment reference. 

You'll sometimes be given a standing order form (for example, from your landlord so you can pay your rent). You don't need to send this to us but you can use the information on it to set up a standing order.

Set up a new standing order to someone else's account

  • Log on to Internet Banking
  • Click 'Payment Services' in the top left menu
  • Select 'Make a Payment' in the left-hand side menu
  • Select your 'Account Type', 'Debit account number' and 'Add new payee'
  • Enter payee name, reference, sort code and account number
  • In 'Select when' click on 'Standing order'
  • Enter 'Start date' for the first payment date
  • Select 'Frequency' of subsequent payments
  • Select the 'Number of payments' (leave blank to pay until further notice)
  • Enter 'Amount' and choose 'Payment reason'
  • Tick to confirm that you are sure you want to make the payment
  • Click 'Continue'
  • Check the preconfirmation details then scroll to the bottom of the screen
  • Enter your Personal Access Code (PAC), One Time Passcode (OTP), click 'Submit'.

If your account is two or more to sign, each additional signer must approve the request before 23:59pm the same day by following these steps:

  • Login to Cater Allen Internet Banking
  • Click 'Authorisation' on the top right menu
  • Approve the transaction.

 

Set up a new standing order between your own Cater Allen accounts

  • Log on to Internet Banking
  • Click 'Payment Services' in the top left menu
  • Click on 'Account transfer' in the left-hand side menu
  • Select your 'Account type'
  • Choose the account you'd like to set up the standing order from
  • Choose the account you want your standing order to be paid to
  • In 'Select when' click on 'Standing order'
  • Enter 'Amount' and 'Start date' for the first payment date
  • Select 'Frequency' of subsequent payments
  • Select the 'Number of payments' (leave blank to pay until further notice)
  • Enter the reference in the 'Comments'
  • Choose 'Transfer to own account' in 'Payment reason'
  • Tick to confirm that you are sure you want to make the payment
  • Click 'Continue'
  • Check the preconfirmation details then scroll to the bottom of the screen, press 'Submit'.

If your account is two or more to sign, each additional signer must approve the request before 23:59 the same day by following these steps:

  • Login to Cater Allen Internet Banking
  • Click 'Authorisation' on the top right menu
  • Approve the transaction.

You can also download and complete the 'Standing order mandate' form detailing your requirements and post this to us.

Please ensure that you allow enough time when you set up any standing orders. For payment cut-off times, please see our Payment Services section on our website or, your account Terms and Conditions.

Alternately, you can call us or write to us.

Can't log on to your account? Visit our Troubleshooting page for support. If you haven't signed up for Internet Banking yet, visit our Registration and logging on section today to get started.

View a standing order

You can view or amend a standing order within Internet Banking.

View a standing order

  • Log on to Internet Banking
  • Click on 'Payment Services' in the top left menu
  • Click on 'Manage standing orders' in the left-hand side menu
  • Select 'Account type'
  • Select an account from the drop down
  • A table showing your standing orders is displayed
  • Click on the required standing order and press 'View'.

Alternately, you can call us.

Can't log on to your account? Visit our Troubleshooting page for support. If you haven't signed up for Internet Banking yet, visit our Registration and logging on section today to get started.

Amend or cancel a standing order

You can amend or cancel a standing order within Internet Banking. 

Amend a Standing order

You can amend a standing order within Internet Banking

  • Log on to Internet Banking
  • Click on 'Payment Services' in the top left menu
  • Click on 'Manage standing orders' in the left-hand side menu
  • Select 'Account type'
  • Select an account from the drop down
  • A table showing your standing orders is displayed
  • Click on the required standing order to display the edit options
  • Click 'Amend'
  • Scroll to the bottom of the screen and click on 'Edit'
  • Makes the changes to 'Amount', 'Frequency' or 'Number of payments'
  • Tick to confirm that you are sure you want to make the payment
  • Click 'Continue'
  • Check the preconfirmation details then scroll to the bottom of the screen
  • Enter your Personal Access Code (PAC), One Time Passcode (OTP), click 'Submit'.

If your account is two or more to sign, each additional signer must approve the request on the same day before 23:59pm (6pm for payments due the next working day) by following these steps:

  • Login to Cater Allen Internet Banking
  • Click 'Authorisation' on the top right menu
  • Approve the transaction.

Alternately, you can call us or write to us.

Can't log on to your account? Visit our Troubleshooting page for support. If you haven't signed up for Internet Banking yet, visit our Registration and logging on section today to get started.

 

Cancel a Standing order

You can cancel a standing order within Internet Banking.  

  • Log on to Internet Banking
  • Click on 'Payment Services' in the top left menu
  • Click on 'Manage standing orders' in the left-hand side menu
  • Select 'Account type'
  • Select an account from the drop down
  • A table showing your standing orders is displayed
  • Click 'Cancel'
  • Scroll to the bottom of the screen and click 'Terminate'
  • Check the preconfirmation details then scroll to the bottom of the screen
  • Click 'Submit'.

If your account is two or more to sign, each additional signer must approve the request on the same day before 23:59pm, (6pm for payments due the next working day) by following these steps:

  • Login to Cater Allen Internet Banking
  • Click 'Authorisation' on the top right menu
  • Approve the transaction.

Unfortunately, once a standing order has left your account, we are unable to recall it.

Alternately, you can call us or write to us.

Can't log on to your account? Visit our Troubleshooting page for support. If you haven't signed up for Internet Banking yet, visit our Registration and logging on section today to get started.