We'll write to you 30 and 14 days before your current FTD matures to ask what you want to do.
We'll ask you to choose 1 of these options:
- rollover the full amount, with interest earned, into a new FTD
- add more money and rollover the full balance, with interest earned, into a new FTD
- withdraw some money and rollover the balance, with interest earned, into a new FTD
- withdraw the full amount, with interest earned, into an account in your name.
When rolling over, we'll ask you to confirm your details are the same as when you first applied. If your details have changed, to keep our information up to date, we might ask you to reapply.
What you need to do
Before making a decision, take a moment to look at our accounts and interest rates so you can see what might suit you best.
Visit our maturity FAQs to help you decide, then fill in the maturity options form.
You can return your instruction using one of these options.
If only 1 signature is needed to operate your account, call us on 0800 092 3300 and we can take your instruction over the phone. Please have your Personal Access Code (PAC) to hand when calling. If you don't have a PAC or have forgotten it, please let us know when you call.
We must receive your maturity instruction at least 5 working days before your account matures. If we get it later than this, we'll still act on it, but our interest rates might have changed. You can close your account anytime within your 14 day cancellation period, we won't charge you for it.
If we don't hear from you, we'll open you a Term Maturity Account. We'll transfer your money into it on the day your FTD matures. You can find out more about the term maturity account, including the interest rate, in our maturity FAQs.