12 and 24 month FTDs mature on the first day of the month after the fixed term ends. You can find this date on the account fact sheet.
3,6,9 and 18 month FTDs mature on the same day of the month as they were taken out. For example, a 3 month FTD taken out on 14 November will mature on 14 February.
If the month the deposit matures has less days in it than the month it started, it will mature on the last day of that month. For example, if you take a 3 month FTD out on 31 January, it will mature on 30 April as April only has 30 days in it.
We'll write to you 30 and 14 days before your current FTD matures to ask what you want to do.
We'll ask you to choose 1 of these options:
- rollover the full amount, with interest earned, into a new FTD
- add more money and rollover the full balance, with interest earned, into a new FTD
- withdraw some money and rollover the balance, with interest earned, into a new FTD
- withdraw the full amount, with interest earned, into an account in your name.
When rolling over, we'll ask you to confirm your details are the same as when you first applied. If your details have changed, to keep our information up to date, we might ask you to reapply.
What you need to do
Before making a decision, take a moment to look at our accounts and interest rates so you can see what might suit you best.
Visit our maturity FAQs to help you decide, then fill in the maturity options form.
You can return your instruction using one of these options.
If only 1 signature is needed to operate your account, call us on 0800 092 3300 and we can take your instruction over the phone. Please have your Personal Access Code (PAC) to hand when calling. If you don't have a PAC or have forgotten it, please let us know when you call.
We must receive your maturity instruction at least 5 working days before your account matures. If we get it later than this, we'll still act on it, but our interest rates might have changed. You can close your account anytime within your 14 day cancellation period, we won't charge you for it.
If we don't hear from you, we'll open you a Term Maturity Account. We'll transfer your money into it on the day your FTD matures. You can find out more about the term maturity account, including the interest rate, in our maturity FAQs.