Losing someone close to you can be very difficult. In addition to the emotional upheaval of coping with a death, you may also need to take care of financial matters.
We can help at this difficult time by giving you practical help and guidance on the things you need to do. Our dedicated bereavement team is on hand to talk you through how to deal with the deceased's financial affairs.
If the deceased was a Cater Allen customer, please let us know as soon as possible. You can call the bereavement team or write to us.
There are a number of things that you need to do after losing a loved one. To help you through some of them, we've provided a step-by-step guide below.
Here we’ve provided a list of the main things you need to do and have when someone dies. All words in bold in this section are explained in the glossary section.
This should be done at the registry office closest to where the death occurred. The registry office will issue you with the death certificate.
Having the most up-to-date will is important as it states the wishes of the deceased and names the executors. The executors are the people responsible for carrying out these wishes.
If there is no will, the deceased's estate is distributed according to intestacy rules. These rules determine how the estate is divided and shared.
We understand that it may be difficult to pay for the funeral, but if the deceased had funds in their accounts, we can release them to help with costs.
All we need is the original funeral invoice together with the original or a certified copy of the death certificate, if this has not already been sent to us.
You can send these to our Bereavement Centre (Cater Allen Bereavement Centre, 9 Nelson Street, Bradford, BD1 5AN) and we will send a cheque directly to the funeral director. If you post the invoice to us, we can also make a payment direct into the funeral director's account providing we receive your instruction to do so and the account details are printed on the funeral director's invoice. Please note that any money we release from the deceased's accounts for this purpose is only for the funeral director's bill and will not cover any other expenses.
As well as letting family and friends know about your loss, you'll need to inform organisations such as banks and building societies, utility companies and the Department of Work and Pensions. There are some legal documents, such as passports, driving licences and benefit books, which will need to be found and returned.
The easiest way to inform these organisations and companies is by phone and it's helpful to have an account number or reference number before calling. They'll tell you if they need any documents, such as a certified copy of the death certificate.
If the deceased was a Cater Allen customer, please let us know as soon as possible. You can call our dedicated bereavement team on 0800 028 4112 or write to us at: Cater Allen Bereavement Centre, 9 Nelson Street, Bradford BD1 5AN.
You'll need to let us have some paperwork so that we can close or transfer ownership of any accounts.
If the total value of all accounts held with us in the sole name of the deceased is greater than £50,000 you'll need a bereavement instruction form (for postal notifications only) and a grant of representation.
'Probate' or 'confirmation' refers to the right to manage the affairs of the deceased. For Cater Allen, this is required when the total value of all accounts held with us in the sole name of the deceased is more than £50,000.
In England, Wales and Northern Ireland, if there's a will, you'll need to apply for a 'grant of probate'
If there's no will, you'll need to apply for a 'grant of letters of administration‘.
In Scotland, both of the above are referred to as a 'certificate of confirmation‘.
We refer to these as the 'grant of representation', a generic term that covers all of the above.
Our specialist bereavement team is on hand to help you with all of this. You can call them on 0800 028 4112.
After someone dies, their estate is shared out according to the instructions given in the will. If there is no will, the intestacy rules must be followed.
If you're the personal representative(s), you can decide whether you want to deal with the estate yourself or appoint a solicitor, bank or specialist probate service to do some or all of the work. You're the personal representative if you're named in the will as executor or, if there's no will, you're the next of kin in accordance with the intestacy rules.
If the estate is small and probate isn't needed, the personal representative may be able to deal with everything within a few weeks. But if probate is required or if the deceased person owned a property, the process may take longer.
You can get in touch with our dedicated bereavement team on 0800 028 4112 and they'll be able to talk you through how to deal with the financial side of things if the deceased was a Cater Allen customer.
Lines are open from 8.00am to 6.00pm Monday to Friday. Calls may be recorded or monitored.
You can send a letter to:
Cater Allen Bereavement Centre
9 Nelson Street
Bereavement instruction form (telephone)
For telephone notifications only.
Bereavement instruction form (post)
For postal notifications and solicitor use.
Practical advice and support on what to do when someone dies.
Customer ID requirements
For telephone and postal notifications, you'll need to send us one item of ID from List 1.
There are many organisations that can help if you've been bereaved. You can find information, support and guidance on both the practical and the emotional.
We've compiled a list of some of them here. They aren’t affiliated to Cater Allen.
Tell Us Once
Bereavement Register (to help reduce direct mail being sent to the address of a person who has died)
Government service and advice
Department for Work and Pensions
Foreign and Commonwealth Office
Citizens Advice Bureau
HM Revenue & Customs (HMRC)
We've compiled a list of some of the words and terms you may see when you're dealing with a bereavement. Don't forget, if there are things you're having trouble understanding our trained bereavement specialists are at the end of the phone to help out. You can call then on 0800 028 4112.
Beneficiary: a person who inherits part or all of the estate.
Certified copy: a copy of the original document that has been signed and verified by a solicitor.
Certificate of confirmation: a document giving the authority to administer an estate in Scotland.
Customer representative: generic term for someone who is administering the estate.
Death certificate: the legal document issued by the registry office after a death has been registered.
Estate: all assets belonging to the deceased.
Executor: a person appointed by a will to administer the estate.
Funeral invoice: the bill to pay the funeral director. We need this to be able to release funds from the deceased's accounts to pay for the funeral.
Grant of letters of administration: a document giving the authority to administer an estate where there is no will.
Grant of probate: a document giving the authority to administer an estate in accordance with the will.
Grant of representation: a collective term for both the grant of probate and the grant of letters of administration.
Inheritance tax: a tax paid to HMRC on the estate of the deceased.
Intestacy rules: the rules dictating how the deceased's estate is to be shared when there is no will.